unified communications

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The Realities Of Rural 5G Deployment In The US

Glenn O'Donnell May 28, 2019
Early last week, Ajit Pai, the chairman of the US Federal Communications Commission (FCC), announced his approval of the merger of T-Mobile and Sprint. This will result in a third megacarrier in the US mobile wireless market, which is a good move for consumers like you and me. I am glad this deal will now […]
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Atos’ Acquisition Of Unify Offers The Potential For A New Enterprise Collaboration Platform

Dan Bieler November 5, 2015
French IT service provider Atos has reached an agreement to acquire Unify, a provider of integrated communication solutions, from The Gores Group and Siemens for an enterprise value of €590 million, of which €340 million is cash. Unify’s 5,600 employees generated an estimated €1.2 billion in revenue in 2014. Atos, 12% of which is owned […]
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Cisco Is Transforming Its DNA Toward Customer Experience

Charlie Dai May 30, 2014
In the Cisco Collaboration Connection event for Asia Pacific early this week, I had the opportunity to try newly designed Cisco collaboration products, as well has have in-depth discussions with senior executives from Cisco.  And  I was also able to observe the response from the partners and customers I met from across APAC, including China, […]
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Why do a telecom services RFP?

Forrester December 10, 2013
We’re seeing an increasing interest by Forrester’s enterprise clients to issue RFPs for telecom services. In a review of customer interviews for a Forrester Wave™ study published earlier this year, we learned that just one in five reference customers didn’t expect to issue an RFP for those services when their current contract comes due; more […]
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Siemens Enterprise Communications Becomes Unify: A Different Story

Forrester October 17, 2013
On October 15, I was invited to the launch of Unify, the new name for Siemens Enterprise Communications. Giving up a heritage stretching back to the age of the telegraph is a courageous move at best. Like some of its peers with a strong history in communications, Siemens Enterprise Communications has been through a tough […]
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Tata Communications Lays A Foundation For Targeting Enterprise Accounts

Forrester July 31, 2013
Tata Communications has emerged from its role as an incumbent Indian service provider to become a globally recognized provider of network connectivity services such as MPLS, Ethernet and IP transit as well as managed hosting in data centers, voice, data, and video. It was also rated as a strong performer in the Forrester Wave on […]
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Enterprise Connect 2013 Briefings And Sessions Indicate Mobile And Video Are Embedding In UC

Forrester March 27, 2013
Last week I attended Enterprise Connect 2013 where I had over two dozen one-on-one briefings with UC technology and services vendors. Highlights included Microsoft’s keynote by Derek Burney (Corporate VP, Skype Division) the content of which was almost entirely live-demos of Lync mobile and room-based video conferencing run on Lync Online (including using several mobile […]
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Despite An Affair With My iPad, I Just Can’t Give Up My Laptop. . . Yet

Doug Washburn March 12, 2013
A year and a half ago I broke up with Blackberry and started dating iPhone. It was a clean but cruel breakup: AT&T cancelled my T-Mobile contract on my behalf, the equivalent of getting dumped by your girlfriend’s new boyfriend. This year I’ve been cheating on my laptop with my iPad. But it’s an on-again, […]
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Impressions From Google Enterprise’s Road Show

Dan Bieler July 4, 2012
Recently I attended one of the day-long events in Munich that Google offers as part of its atmosphere on tour road show that visits 24 cities globally in 2012. The event series is aimed at enterprise customers and aims to get them interested in Google’s enterprise solutions, including Google Apps, search, analytics and mapping services, […]
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Avaya Acquires Radvision

Forrester March 15, 2012
Avaya announced its intention and agreement to purchase Radvision today. These two technological powerhouses have the combined brainpower to put together some of the most advanced unified communications solutions in the world. Radvision’s experience in building complex modular communication components plus Avaya’s strength in delivering complete, reliable communications solutions is an appealing combination. The strengths of […]
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Better, Faster, Smarter – Avaya Sales And Partner Conference

Forrester November 9, 2011
Avaya execs kicked off their sales and partner conference predictably — reviewing Avaya’s eight quarters of revenue growth, a shift of nearly a third of Avaya revenue to the channel in the last two years, and significant new product developments and introductions. The company’s focus on total solution results accruing to users (via Flare), to IT infrastructure owners […]
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LifeSize Acquires Mirial, Augments Desktop/Mobile HD Video

Forrester July 20, 2011
LifeSize, a division of Logitech, has made an interesting set of announcements this morning. The three main points are: LifeSize Connections, a service that enables cloud-based videoconferencing. LifeSize Passport Connect, a very small codec/camera to video-enable remote/home offices. LifeSize has acquired Mirial,a developer of PC/smartphone mobile videoconferencing solutions. What does this mean? Mobile, video-communicating, iWorkers […]
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A Consistent Customer Experience Requires Consistency In Managing Voice, Electronic, And Social Interactions

Kate Leggett July 17, 2011
Customers expect the same experience every time they interact with a company — whether it be when researching a product, completing a sales transaction, or getting customer service — over all the communication channels that a company offers. They also expect companies to have an understanding of their past purchase history and prior interactions. Finally, customers further expect […]
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Microsoft Acquires Skype – What Is It Really Worth? A Vendor Strategist’s View

Forrester May 10, 2011
The acquisition of Skype puts Microsoft into a commanding position in the consumer UC as a service market. To date, Microsoft has had little to say when Skype, Yahoo, AIM and others talked about enabling IM and adding voice and video. Their Microsoft Messenger voice services were less well known and less widely adopted. Today, Microsoft turned […]
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Forrester Projects 8% Growth In US IT Purchases In 2011, And 10% In 2012

Andrew Bartels April 1, 2011
Forrester just published our latest forecast for the US market for business and government purchases of information technology (IT) goods and services (April 1, 2011, "US Tech Market Outlook, Q1 2011 — Building a Springboard For Even Stronger Growth in 2012"), and we have raised our 2011 and 2012 outlooks: we now forecast 8% growth […]
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Lync Launches A New Era For Microsoft

Forrester November 17, 2010
Today, Microsoft begins life as a real competitor in the enterprise voice space. It has slain dragons (like enabling call access control and E911), faced mighty jousters (Miercom has called Lync a resilient, feature-rich, scalable UC system in their review), and emerged triumphant to compete for enterprise accounts looking for unified communications and collaboration (UC&C) […]
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Consumer Videoconferencing And Calling Are Both In Your Living Room And In Your Hand

Forrester October 6, 2010
What do Umi, FaceTime, Qik, and Skype have in common? No, they are not failed attempts to win at Scrabble; they all are solutions for delivering consumer videoconferencing/calling with significant announcements in 2010.   10/6/2010: (today) Cisco announced Umi, a home telepresence offering using HDTV and cameras, and go-to-market plans with Verizon. 6/11/2010: Apple launched […]
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Microsoft OCS 14 Release Candidate — Microsoft Lync — Available Today

Forrester September 13, 2010
It was common knowledge that Microsoft was releasing a new version of its communications and collaboration suite this year, but behind the traditional development cycle, the Microsoft marketing machine was operating at full speed as well. The name “Communications” has been replaced by “Lync” broadly across the traditional OCS product line, reflecting in my opinion, […]
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Polycom And Microsoft Announce Strategic UC&C Plans

Forrester August 9, 2010
Today (August 9, 2010) Microsoft and Polycom made public their future-looking plans to continue to work together to develop and deliver unified communications and collaboration (UC&C) solutions. The two companies have worked together for some time in the UC&C market, for example: Polycom has long designed and sold universal serial bus (USB) and voice over […]
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ShoreTel Champions Conference – Brilliant Simplicity

Forrester July 23, 2010
I’ve just returned from ShoreTel’s Partner Conference in San Diego, and while the weather was uncharacteristically gray, the executives were exceedingly bright. ShoreTel continues to capitalize on its SMB momentum with its “Brilliant Simplicity” tagline, emphasizing the ease of deployment of its solution for IT administrators, users, and buyers alike. ShoreTel executives were exuberant about […]
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