COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. We see four clear themes forming in the research. Many of these themes are starting to play out now, but they will be far more prominent by 2025 — and table stakes by 2030.
This video contains a sneak peek into our future of banking research and the four themes. We also share excerpts exploring the themes from some of our research interviews with financial experts here:
The Future Of Banking: Audio Insights From Our Interviews On Ecosystems, Customer Integration, And Regulation
The Future Of Banking: Audio Insights From Our Interviews On Values-Based Insights, Simplicity And Trust, And ESG
Stay tuned for our future of banking report — due out in the coming weeks.