Retail
AI In Retail? Nope — Start With Automation
Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination…
Forrester Blogs
Drive revenue with CX
The AI Revolution In CX Measurement
Let’s face it, most CX measurement programs could use a revolution — AI or otherwise. Because CX measurement programs are: Crumbling. CX measurement relies too much on surveys. But transactional surveys capture only between 2% and 7.5%…
August 3, 2018
Maxie Schmidt
Privacy, security & risk
Join Us At Forrester’s Privacy & Security 2018 Forum
Those of us who care about cybersecurity and privacy are a special breed. As long as these disciplines have been around, technologies have gotten more…
August 8, 2018
Chris McClean
The future of organizations
Organizational design is racing forward — don't get left in the dust.
Organizational design is racing forward — don't get left in the dust.
Read the report
The ROI Of Track And Trace Solutions
By Dan Bieler, Sebastian Selhorst, Pascal Matzke, and Michael Glenn Securing executive buy-in for any digital investment requires a detailed and carefully articulated business…
August 10, 2018
Dan Bieler, Pascal Matzke
Trending Topics See All
Latest Posts
Cybersecurity In Singapore: Reflections Of A Visitor (And A New Fan)
I have just spent the last week in Singapore delivering speeches and meeting a multitude of clients in a series of what turned out to…
August 17, 2018 | Jinan Budge
Through The Looking Glass: Join Us At Forrester’s CX Singapore 2018 Forum
“Now, here, you see, it takes all the running you can do, to keep in the same place. If you want to get somewhere else,…
August 15, 2018 | Frederic Giron
Drive revenue with CX
Join Us At CX SF 2018 For Insight Into Seamless Experience
You know that people’s experiences with your company, your products, and your services make all the difference in whether they decide to stay with you…
August 15, 2018 | David Truog
Can Creative Entrepreneurialism Save The Agency Business Model?
Jay Pattisall, Keith Johnston, and I have been probing the reasons behind the financial woes of agency holding companies such as MDC Partners,…
August 15, 2018 | Ted Schadler
Can Agencies Change Their Business Model Fast Enough?
Photo credit: steemit.com/@soulhiker/ Agencies Are No Longer The Exclusive Marketing And Business Partner For CMOs CMOs bring agency work in-house and aggressively manage agency…