Drive revenue with great customer experience

Latest Posts in Drive revenue with great customer experience

The 2018 US Customer Experience Index

Forrester Vice President and Research Director Harley Manning discusses the 2018 US Customer Experience Index results and what they mean for companies trying to win on the value of CX. Featuring:…

June 21, 2018

Banking CX Is Stagnating

Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of…

June 19, 2018 | Alyson Clarke

Mobile In-Store Retail Delivers Service, Efficiency, And Convenience

In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile…

June 15, 2018 | Ananda Chakravarty

Smart Homes And The Subscription Economy

Forrester Vice President and Principal Analyst Frank Gillett discusses the smart home: the types of technologies in the market, the ways in which they’re used by consumers, and how the smart home could…

June 7, 2018