Drive revenue with great customer experience

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Boiling a frog or an analyst?

The boiling frog story is part of business folklore. It goes something like this: "If you throw a frog in boiling water he will quickly…

December 4, 2007 | Forrester

the future of phones? more like computers?

I was interested to see Steve Wozniak weighing in on the iPhone debate in this interview with "Laptop magazine": L: Is there anything…

October 30, 2007 | Forrester

CEATEC Japan 2007

I made a presentation on Social Computing yesterday at the CEATEC Japan show – and took the opportunity to look around some of the…

October 5, 2007 | Forrester

Has Apple gone evil?

I just wrote this piece in Japanese – but I thought I should summarize in English because it was a bit difficult for me to…

September 30, 2007 | Forrester