Forrester’s CX team is putting the final touches on Human + Machine, our customer experience forum in San Francisco for 2017. This year…
Latest Posts in Drive revenue with great customer experience
[this blog post was co-authored by Michael Chirokas] A year ago, Forrester published a report that listed Eleven Mobile Features That More Banks Should Offer.
October 2, 2017 | Peter Wannemacher
The Case For Customer Empathy… Hubspot’s INBOUND 2017 slogan emphasized “Empathy.” My expectation: it would make the case to the 21,000 people in attendance that…
September 29, 2017 | Jennifer Wise
Luxury consumers around the world are embracing new technology and adding these digital touchpoints – including, of course, their smartphones – into their shopping behaviors.
September 29, 2017 | Michelle Beeson
This year’s Customer Experience Index report for US brands revealed a CX leadership gap — not a single brand has risen to the top of…
September 27, 2017 | Rick Parrish
Forrester Gathers Experts Across Disciplines To Tackle Europe’s Most Pressing Privacy, Security, And Trust Challenges
Fresh off a successful event in Washington, DC last week, we’re gearing up for Forrester’s Privacy & Security Forum Europe in London on 5-6 October.
September 19, 2017 | Laura Koetzle
Why is journey analytics such a hot topic? Because it can help firms move the needle on customer obsession. That’s why after months of research…
September 18, 2017 | Joana van den Brink-Quintanilha, Alex Causey
Well, the privacy hits keep coming: another breach, more than a hundred million people affected, untold losses for another company and its customers.
September 8, 2017 | Chris McClean
Next week at Forrester’s annual CXDC Forum in Washington, D.C., I’ll be joined by more than 200 government leaders who are leading the charge to…