Drive revenue with great customer experience

Latest Posts in Drive revenue with great customer experience

Customer Experience Management In Europe

In preparation for my speeches in London and Stockholm, I examined the responses from our Q4 2009 customer experience survey of executives which was the basis for my research on…

March 13, 2010 | Forrester

5 ways to deliver quality mobile Web experiences

Smashing Magazine recently wrote an article about Mobile Web Design Trends For 2009 that was…well…smashing! It brings together a few best practices for good…

February 18, 2010 | Forrester

Mapping The Customer Journey

We all know there’s a big difference between wanting to deliver good customer experiences and actually taking steps to do it. But most companies haven’t…

February 10, 2010 | Forrester

The Future of Online Customer Experience

New technologies follow a pattern. They start by imitating older technologies before they evolve to their true forms. The first automobiles looked like horseless…

January 29, 2010 | Moira Dorsey

2010 CxPi Industry Results

Here are the industry results for the 2010 Customer Experience Index… The industry CxPi data shows that: Retailers, hotels, and parcel delivery services…

January 12, 2010 | Forrester