Drive revenue with great customer experience

Latest Posts in Drive revenue with great customer experience

Chinese food scandals

A change in tone for my blog today. This story with links is more to do with Corporate Social Responsibility than Customer Experience. It just…

September 24, 2008 | Jonathan Browne

Online at 270km/h

I had to attend some business meetings in Kyoto on Saturday, so I decided to turn it into a weekend trip with my wife…

August 25, 2008 | Forrester

Mobile site design vs. PC site design

I recently wrote two research documents about the usability of Japan's popular social network sites. (1) Japan's Social Networks Need Usability Improvements (2)…

August 22, 2008 | Forrester

Forrester buys JupiterResearch

by Josh Bernoff and Cliff Condon If there is one other research company that we've continued to…

August 1, 2008 | Forrester

So long Horiemon … see you in 2010?

It seems like yesterday that Takafumi Horie (Horiemon) was Japan's Web 2.0 enfant terrible. But as I look at the timeline, I recall that…

July 25, 2008 | Forrester

25 Years Old Today!

Not me, of course! I'm talking about Forrester Research. We're celebrating our 25th anniversary today. My sincere thanks to Forrester's clients and partners. We…

July 24, 2008 | Forrester

iBuzz…

A friend of mine walked past the Softbank store on his way to work this morning. He told me that the queue to buy iPhones…

July 11, 2008 | Forrester