Drive revenue with great customer experience

Latest Posts in Drive revenue with great customer experience

Engaging Gen Y With Social Interactivity

[Posted by Andrew McInnes] Hi everyone. Andrew McInnes here. I'm a Researcher working behind the scenes in Forrester's Customer Experience group.* I'm excited to post…

June 2, 2009 | Forrester

Forrester’s 2009 Voice Of The Customer Award

Forrester’s research has uncovered many trends that enable companies to dramatically improve how they collect, interpret, and react to customer feedback. So we have…

April 15, 2009 | Forrester