Drive revenue with great customer experience

Latest Posts in Drive revenue with great customer experience

Title: End User

When I look at registration forms on web sites, I often have a hard time selecting the right options from drop down menus… Today,…

June 6, 2008 | Forrester

DoCoMo becomes docomo

On April 18, NTT DoCoMo Inc. announced that it was revamping its brand. The company is ditching this:…

June 3, 2008 | Forrester

LOST! (in Tokyo) Part 3

I apologize to all both my readers for the trainspotter-ish nature of my recent posts. I'll wrap up my thoughts on this topic today and…

June 2, 2008 | Forrester

LOST! (in Tokyo) Part 2

Lest this post should come across as a rant against the Tokyo subway system, let me preface this post by expressing my great admiration for…

May 26, 2008 | Forrester

LOST! (in Tokyo) – part 1

I'm looking forward to seeing some new episodes of the LOST! pretty soon. The popular US TV show is shown on AXN, a Japanese…

May 19, 2008 | Forrester

New Book about applying personas in Japan

Here's another book on personas and user centric design for you to recommend to your Japanese colleagues and friends. The Japanese title roughly translates as:…

May 8, 2008 | Forrester