Drive revenue with great customer experience

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Hotels with “character”

I got home last night from a trip to Amsterdam, Brussels and Seoul… It was an enjoyable trip, but It feels great to be back!…

December 8, 2008 | Forrester

Japan loses interest in Social Networking?

Jeff Lippold at Diamond Agency has written a post to examine some new data from Synovate that suggests that Japan may be losing interest…

December 3, 2008 | Jonathan Browne

Nokia phones in Japan – Finnished

Various news sources confirm that Nokia will stop selling its phones in Japan – I can't say that I'm very…

November 28, 2008 | Forrester

Customer complaint by vendetta

Roger Browning in The Guardian describes the action he took to exact "sweet revenge" on Apple for treating him badly. Bad Apple…

November 27, 2008 | Forrester

Phacebook Pheels Phishy

When you receive an email pupporting to originate from a famous company that many people do business with — like, say, Bank Of America, AOL,…

November 26, 2008 | Forrester