Google StreetView launches in London
I can't resist commenting on another piece of news related to maps ……
Drive revenue with great customer experience
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Context aware travel information – Dutch railways
Last week I received a briefing from the mobile technology vendor Service2Media. They were pretty excited to tell me about the mobile solutions they're…
March 19, 2009 | Forrester
Ryanair: Anti social media? Or just antisocial?
The Guardian newspaper has commented on a series of rather blunt and insulting messages from Ryanair to a blogger. Some commentators are suggesting that…
February 27, 2009 | Forrester
Moving to London
Dear Clients, Partners and Friends, Please excuse this impersonal message: It seems to be the most efficient way to inform everyone that I am transferring…
February 26, 2009 | Jonathan Browne
We want to flat-out delight you …
It's hard to get customers to pay any attention to an email newsletter. People are busy and their intrays are overflowing. But here's an opening…
February 19, 2009 | Forrester
007 1/2 – License to drive a 29 seat bus
Today I went to renew my driver's license. The Japanese system is radically different from the system in my home country. Back in…
February 2, 2009 | Jonathan Browne
Best Of The Greetings Cards
People and companies in Japan traditionally send cards for New Years rather than for Christmas. New Years cards are often printed with a photo of…
January 14, 2009 | Forrester
Any chance of a green recession?
Today I received a "Sustainability Report" from the Indian conglomerate; ITC Limited. I've become accustomed to seeing long-term corporate vision statements about becoming…
January 13, 2009 | Forrester
Forrester’s first Customer Experience Forum – June 22-23, 2009, Grand Hyatt NYC, New York City
Here's an event that I'm really excited to announce – Forrester's Customer Experience Forum 2009…
January 13, 2009 | Forrester
Japan blogger meet-up — Jan 17, 2009
I'm sorry that this blog has been silent throughout the holiday season. I had an excellent break. I hope you did too… It's with great…