Drive revenue with great customer experience

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Nokia phones in Japan – Finnished

Various news sources confirm that Nokia will stop selling its phones in Japan – http://news.cnet.com/8301-1035_3-10109528-94.html  http://www.pcworld.com/article/154619/.html?tk=rss_news I can't say that I'm very…

November 28, 2008 | Forrester

Customer complaint by vendetta

Roger Browning in The Guardian describes the action he took to exact "sweet revenge" on Apple for treating him badly. Bad Apple…

November 27, 2008 | Forrester

Phacebook Pheels Phishy

When you receive an email pupporting to originate from a famous company that many people do business with — like, say, Bank Of America, AOL,…

November 26, 2008 | Forrester

Social Network Gree to go IPO

Asiajin reports that Gree will make a public offering – following in the footsteps of Mixi. You might recall that Charlene Li calculated…

November 14, 2008 | Forrester

Who’s using QR codes?

Not the affluent over 40s, it seems. The terribly BCBG "Precious" magazine offers lots of glossy images promoting expensive European brands, with nary a…

October 31, 2008 | Forrester