Usability that saves lives – The Resus:Station
The BBC reports that a new cardiac response trolley design is saving patient lives: A team of designers at the Helen Hamlyn Centre (part…
Drive revenue with great customer experience
Latest Posts in Drive revenue with great customer experience
Nokia phones in Japan – Finnished
Various news sources confirm that Nokia will stop selling its phones in Japan – http://news.cnet.com/8301-1035_3-10109528-94.html http://www.pcworld.com/article/154619/.html?tk=rss_news I can't say that I'm very…
November 28, 2008 | Forrester
Customer complaint by vendetta
Roger Browning in The Guardian describes the action he took to exact "sweet revenge" on Apple for treating him badly. Bad Apple…
November 27, 2008 | Forrester
Phacebook Pheels Phishy
When you receive an email pupporting to originate from a famous company that many people do business with — like, say, Bank Of America, AOL,…
November 26, 2008 | Forrester
The Customer Experience Journey — June 2009 in NYC — Forrester’s first Customer Experience forum
Forrester is launching a new event in 2009 — specifically created to support Customer Experience executives. Please mark your calendars for June 2009 in NYC.
November 18, 2008 | Forrester
Forrester Consumer Forum in London – Customer Experience Track report 2
Last week I posted my impressions of the general sessions at Forrester's Consumer Forum in London (November 6-7, 2008). Today, I want to share some…
November 17, 2008 | Forrester
Out of Box Experiences are poor when you can’t even get the product out of the box…
Japanese companies have developed some terrific packaging solutions, like the o-nigiri packaging that's easy to open, keeps the rice lovely and moist, and puts…
November 15, 2008 | Forrester
Social Network Gree to go IPO
Asiajin reports that Gree will make a public offering – following in the footsteps of Mixi. You might recall that Charlene Li calculated…
November 14, 2008 | Forrester
Forrester Consumer Forum in London – Customer Experience Track report
On Thursday and Friday last week I participated in Forrester's Consumer Marketing Forum EMEA 2008. I found it to be a truly inspiring…
November 13, 2008 | Forrester
Who’s using QR codes?
Not the affluent over 40s, it seems. The terribly BCBG "Precious" magazine offers lots of glossy images promoting expensive European brands, with nary a…