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How To Ride The Technology Wave (And Not Get Swept Away)
AI, blockchain, chatbot, digital identity, etc. — there’s enough emerging technology in financial services to fill a whole alphabet book. And it’s difficult not to…
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Latest Posts in Financial services
Fintech Has Grown Up
Having trekked between the ExCel convention center and central London for most of last week – Finovate Europe moved to this larger and more…
March 12, 2018 | Oliwia Berdak
CX Europe 2017: Breakaway Customer Experience
As a CX professional, you’ve surely designed and delivered some experiences you’re proud of, but does your company do it reliably, time and time again?…
October 23, 2017 | David Truog
The US Banking Customer Experience Index, 2017
In this year’s Customer Experience Index, Forrester ranked and measured CX quality of 28 US direct and traditional retail banks brands. The research is based…
October 16, 2017 | Dylan Czarnecki
Human + Machine: Forrester’s CXSF Forum, 10/19 – 10/20
Forrester’s CX team is putting the final touches on Human + Machine, our customer experience forum in San Francisco for 2017. This year…
October 3, 2017 | Harley Manning
Another Mobile Feature Banks Should Offer: Subscription Management
[this blog post was co-authored by Michael Chirokas] A year ago, Forrester published a report that listed Eleven Mobile Features That More Banks Should Offer.
October 2, 2017 | Peter Wannemacher
The Fractured Banking Model: Embrace Change Or Fight It?
In the latest episode of Forrester’s What It Means podcast, Senior Analyst Peter Wannemacher discusses how the traditional banking model is fracturing – making way…
August 28, 2017 | Victor Milligan
Blockchain Fever: The Potential And Challenges Of Blockchain Technology
In last week’s episode of Forrester’s What It Means podcast, Principal Analyst Martha Bennett disentangles the hype from the reality of blockchain technology — and provides a passionate…
August 21, 2017 | Victor Milligan
Which Nifty Mobile Banking Features Is Your App Missing?
Not long ago, Forrester published a report that listed “Eleven Mobile Features That More Banks Should Offer.” These features are nifty and valuable mobile…
March 17, 2017 | Peter Wannemacher
Disruptive Fintech Is Dead — Long Live Collaborative Fintech!
As we move closer to the end of January 2017, one thing’s for sure: digital financial innovation shows no signs of abating in Asia Pacific,…
January 24, 2017 | Zhi Ying Ng
It’s Time To Rethink Digital Banking Metrics
This time of the year is significant not only because of the never-ending amount of Christmas log cakes (or puddings) that we guiltily consume without…