Financial services

Insights

How Financial Services Firms Are Reinventing Themselves

What It Means March 22, 2018

Vincent Bastid, CEO of the European Financial Management Association (Efma), discusses the necessary reinvention of financial services — and how firms must work together to accelerate transformation and innovation. Featuring: Vincent Bastid, Chief Executive Officer, Efma Show notes: Traditionally, financial services firms have been followers, not innovators. But digital disruptors and new regulations like PSD2 and […]

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Rewriting The Insurance Market

What It Means October 19, 2017

Principal Analyst Ellen Carney discusses the societal, consumer, and technology changes that are rewriting the insurance market — and provides guidance for insurers in this new world. Featuring: Ellen Carney, Principal Analyst Show notes: Insurance advertising tells us that insurance is a vibrant and hotly contested market. It also appears as though claim response anchors the […]

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The Fractured Banking Model: Embrace Change Or Fight It?

Victor Milligan August 28, 2017

In the latest episode of Forrester’s What It Means podcast, Senior Analyst Peter Wannemacher discusses how the traditional banking model is fracturing – making way for an open model that will reward those banks that adapt to customer expectations and behaviors unlike those that helped shape the current model; a fintech market that is creating a low level […]

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The Fractured Banking Model — Embrace Or Fight Change?

What It Means August 24, 2017

Senior Analyst Peter Wannemacher discusses why the once all-powerful banking model is now delicate and unstable — and the choice banks must make to remain relevant. Featuring: Peter Wannemacher, Senior Analyst Show notes: Banks today have a simple but hard choice: Excel at open banking to lead and participate in a rapidly evolving ecosystem, or become […]

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The Fractured Banking Model — Embrace Or Fight Change?

What It Means August 24, 2017

Senior Analyst Peter Wannemacher discusses why the once all-powerful banking model is now delicate and unstable — and the choice banks must make to remain relevant. Featuring: Peter Wannemacher, Senior Analyst Show notes: Banks today have a simple but hard choice: Excel at open banking to lead and participate in a rapidly evolving ecosystem, or become […]

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The Uncertain Future Of Banks

What It Means April 27, 2017

Forrester Vice President and Research Director Benjamin Ensor discusses the uncertain future of banks — and the outside players threatening banks’ relationship with customers. Featuring: Benjamin Ensor, Vice President, Research Director Show notes: Banks have been the bedrock of the world’s economy. Through economic ups and downs, the role and business model of the bank has […]

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What Financial Services Execs Can Expect In 2017

Peter Wannemacher November 14, 2016

Every fall, more than a dozen Forrester analysts across multiple roles meet to discuss what executives and leaders at financial services firms should anticipate over the next year. Driven by our ongoing research, the result of this brainstorm is now available as the just-published “Predictions 2017: Pioneering Financial Providers Will Partner With Fintech To Build […]

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The Future Of Mobile Wallets Lies Beyond Payments

Thomas Husson February 9, 2015

Apple Pay makes up more than $2 out of $3 spent on purchases using contactless payment across the three major US card networks. I agree with my colleague Sucharita Mulpuru that this is likely a big chunk of a small pie, considering the lower maturity of the mobile contactless ecosystem in the US. It’s always […]

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