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What Financial Services Execs Can Expect In 2017
Every fall, more than a dozen Forrester analysts across multiple roles meet to discuss what executives and leaders at financial services firms should anticipate over…
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Latest Posts in Financial services
Which Nifty Mobile Banking Features Is Your App Missing?
Not long ago, Forrester published a report that listed “Eleven Mobile Features That More Banks Should Offer.” These features are nifty and valuable mobile…
March 17, 2017 | Peter Wannemacher
Disruptive Fintech Is Dead — Long Live Collaborative Fintech!
As we move closer to the end of January 2017, one thing’s for sure: digital financial innovation shows no signs of abating in Asia Pacific,…
January 24, 2017 | Zhi Ying Ng
It’s Time To Rethink Digital Banking Metrics
This time of the year is significant not only because of the never-ending amount of Christmas log cakes (or puddings) that we guiltily consume without…
December 23, 2016 | Zhi Ying Ng
The Threat (And Opportunities) Facing Banks Today
Banks serve as the bedrock of the economy, and that bedrock is changing. These changes represent a direct attack against the current banking business…
November 17, 2016 | Victor Milligan
Why Most Banks Should Not (Yet) Roll Out Bots
Companies of all stripes are getting bot-happy, rolling out bots for third-party platforms like Facebook Messenger, Kik, WeChat, Slack, and more. Firms like Yahoo, H&M,…
August 31, 2016 | Peter Wannemacher
Bank of America Redesigns Email Alerts
Few things are as unsexy as emails from a financial services company. But email alerts play an important role in the world of digital banking:…
August 11, 2016 | Peter Wannemacher
The Wounded Unicorns Of Fintech
Finovate, KPMG, and CB Insights are all reporting on record investments in financial technology (fintech) in 2016.[i] According to Finovate, the total…
August 2, 2016 | Oliwia Berdak
Counting Down To Forrester’s Next-Generation Financial Services Summit Sydney
Despite being geographically far away from the rest of the world, Australia's financial services sector has found its place on the world stage. Australian banks…
July 26, 2016 | Zhi Ying Ng
Join me in Sydney for a Dose of Product & Service Design Thinking in Financial Services, August 4th
I started my corporate career in financial services – working for several large, global high street banks in Asia. During my time “in the trenches”…
July 21, 2016 | Ryan Hart
We Have A New Mobile Banking Leader: Westpac Tops Forrester’s Global Benchmark In 2016
Mobile banking adoption has reached critical mass. Rapid progress in mobile technologies and consumers’ ever-increasing expectations and changing behavior have left many banks around the…