Financial Services
Insights
PODCAST
How Financial Services Firms Are Reinventing Themselves
Vincent Bastid, CEO of the European Financial Management Association (Efma), discusses the necessary reinvention of financial services — and how firms must work together to accelerate transformation and innovation. Featuring: Vincent Bastid, Chief Executive Officer, Efma Show notes: Traditionally, financial services firms have been followers, not innovators. But digital disruptors and new regulations like PSD2 and […]
Listen Now
PODCAST
Rewriting The Insurance Market
Principal Analyst Ellen Carney discusses the societal, consumer, and technology changes that are rewriting the insurance market — and provides guidance for insurers in this new world. Featuring: Ellen Carney, Principal Analyst Show notes: Insurance advertising tells us that insurance is a vibrant and hotly contested market. It also appears as though claim response anchors the […]
Listen Now
BLOG
The Fractured Banking Model: Embrace Change Or Fight It?
In the latest episode of Forrester’s What It Means podcast, Senior Analyst Peter Wannemacher discusses how the traditional banking model is fracturing – making way for an open model that will reward those banks that adapt to customer expectations and behaviors unlike those that helped shape the current model; a fintech market that is creating a low level […]
Read More
PODCAST
The Fractured Banking Model — Embrace Or Fight Change?
Senior Analyst Peter Wannemacher discusses why the once all-powerful banking model is now delicate and unstable — and the choice banks must make to remain relevant. Featuring: Peter Wannemacher, Senior Analyst Show notes: Banks today have a simple but hard choice: Excel at open banking to lead and participate in a rapidly evolving ecosystem, or become […]
Listen Now
PODCAST
The Uncertain Future Of Banks
Forrester Vice President and Research Director Benjamin Ensor discusses the uncertain future of banks — and the outside players threatening banks’ relationship with customers. Featuring: Benjamin Ensor, Vice President, Research Director Show notes: Banks have been the bedrock of the world’s economy. Through economic ups and downs, the role and business model of the bank has […]
Listen Now
BLOG
What Financial Services Execs Can Expect In 2017
Every fall, more than a dozen Forrester analysts across multiple roles meet to discuss what executives and leaders at financial services firms should anticipate over the next year. Driven by our ongoing research, the result of this brainstorm is now available as the just-published “Predictions 2017: Pioneering Financial Providers Will Partner With Fintech To Build […]
Read More
BLOG
The Future Of Mobile Wallets Lies Beyond Payments
Apple Pay makes up more than $2 out of $3 spent on purchases using contactless payment across the three major US card networks. I agree with my colleague Sucharita Mulpuru that this is likely a big chunk of a small pie, considering the lower maturity of the mobile contactless ecosystem in the US. It’s always […]
Read More