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Countdown To Forrester’s 10th Annual CXNYC Forum June 19–20
Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial…
Financial services
Latest Posts in Financial services
Banking CX Is Stagnating
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of…
June 19, 2018 | Alyson Clarke
Open Banking And PSD2 — The First 100 Days Have Been A Slow, Fragmented Start
TL;DR: It has been a slow, fragmented start to open banking, but the pace will accelerate. Fintechs are forging ahead with innovation, and a new…
April 25, 2018 | Jacob Morgan
How To Ride The Technology Wave (And Not Get Swept Away)
AI, blockchain, chatbot, digital identity, etc. — there’s enough emerging technology in financial services to fill a whole alphabet book. And it’s difficult not to…
March 29, 2018 | Oliwia Berdak
How Financial Services Firms Are Reinventing Themselves
Vincent Bastid, CEO of the European Financial Management Association (Efma), discusses the necessary reinvention of financial services — and how firms must work together to…
March 22, 2018
Fintech Has Grown Up
Having trekked between the ExCel convention center and central London for most of last week – Finovate Europe moved to this larger and more…
March 12, 2018 | Oliwia Berdak
CX Europe 2017: Breakaway Customer Experience
As a CX professional, you’ve surely designed and delivered some experiences you’re proud of, but does your company do it reliably, time and time again?…
October 23, 2017 | David Truog
The US Banking Customer Experience Index, 2017
In this year’s Customer Experience Index, Forrester ranked and measured CX quality of 28 US direct and traditional retail banks brands. The research is based…
October 16, 2017 | Dylan Czarnecki
Human + Machine: Forrester’s CXSF Forum, 10/19 – 10/20
Forrester’s CX team is putting the final touches on Human + Machine, our customer experience forum in San Francisco for 2017. This year…
October 3, 2017 | Harley Manning
Another Mobile Feature Banks Should Offer: Subscription Management
[this blog post was co-authored by Michael Chirokas] A year ago, Forrester published a report that listed Eleven Mobile Features That More Banks Should Offer.
October 2, 2017 | Peter Wannemacher
The Fractured Banking Model: Embrace Change Or Fight It?
In the latest episode of Forrester’s What It Means podcast, Senior Analyst Peter Wannemacher discusses how the traditional banking model is fracturing – making way…