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The Quest For The Holy Grail Of Team Messaging Apps: Finding Your Perfect Solution

Art Schoeller September 12, 2017
We’re seeing a significant challenge today in finding the right enterprise-level team messaging app that’s easy to use, compatible with a work environment, and combines various daily functions so employees don’t have to bounce back and forth between platforms or apps causing confusion. There’s quite a proliferation of team messaging apps in the market, and […]
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The Risks And Rewards Of Artificial Intelligence

What It Means August 31, 2017
Forrester Analysts Mike Gualtieri and TJ Keitt discuss the risks and rewards of artificial intelligence — and what actions companies must take to best leverage AI.
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AI-Fueled Customer Service Delivers Real Results

Kate Leggett August 23, 2017
AI will change the nature of work. Look at the rise of driverless cars and ridesharing — two services that are fueled by AI. Customer service for these services is going to look much different than it does now. AI today is still in its infancy; AI applications span discrete capabilities, all of which are […]
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Blockchain Fever: The Potential And Challenges Of Blockchain Technology

What It Means August 17, 2017
Principal Analyst Martha Bennett disentangles the hype from the reality of blockchain technology — and discusses its revolutionary potential for the economy.
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The Battle For Talent

What It Means August 3, 2017
Forrester Analysts Marc Cecere and Jeffrey Hammond talk through the battle for talent and how companies are making fundamental changes to ensure they can compete and win in the age of the customer.
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Get Ready For The Self-Driving Economy

Laura Koetzle July 20, 2017
Autonomous transportation. If you’re reading this, you have an internet connection, so you’ve heard all about how autonomous vehicles (AVs) are coming to take our jobs, eliminate traffic and give machines the power to make moral choices. This technology is exciting, hence all the media hype – but what does it really mean for your […]
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Demystifying The Internet Of Things (IoT)

What It Means July 6, 2017
Forrester Vice President and Principal Analyst Frank Gillett provides a structured view of IoT — what it is, how to use it, and why you should.
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The Rise Of The Industrial Digital Platform

What It Means April 13, 2017
Forrester Vice President and Research Director Pascal Matzke examines the rise of industrial digital platforms and how they are changing businesses and creating new and powerful products and markets.
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Man And Machine: The Future Of Jobs

What It Means April 6, 2017
Forrester Vice President and Principal Analyst J.P. Gownder digs into how automation and robotics will affect employment and the very nature of jobs.
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The New Tech Revolution

What It Means March 9, 2017
Forrester Vice President and Principal Analyst Brian Hopkins discusses the new technology revolution and its far-reaching implications in terms of what companies are and how they need to work.
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Your Business Technology Strategy: Go Fast Or Go Home

Sharyn Leaver March 29, 2016
CEOs and their leadership teams are at a crossroads as technology underpins virtually all customers’ expectations and unlocks new sources of customer value. The choice is rather straightforward: invest heavily in business technology (BT) to win, serve, and retain customers, or flounder under the weight of legacy IT. The choice is obvious, isn’t it? We […]
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The Seven Qualities Of Wildly Desirable Software

Mike Gualtieri February 11, 2011
Cosmopolitan magazine certainly doesn’t publish articles such as “Seven Hairstyles That Will Make Your Man Yawn.” Wildly desirable is more like it. And so too, is it with great software. If you want your applications to be successful, you better make them wildly desirable. My latest published research has identified seven key qualities that all applications must exhibit […]
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