Maximize The Business Value Of Technology

Insights

PODCAST

Autonomous Vehicles Will Reshape The Global Economy: Part One

What It Means September 21, 2017

Forrester Analysts Carl Doty and Laura Koetzle discuss the implications of autonomous vehicles — and how they will reshape the economy, society, and industries. Featuring: Carl Doty, Vice President, Group Director and Laura Koetzle, Vice President, Group Director   Show notes: The promise of autonomous vehicles not only changes the way we think about cars but also transforms […]

Listen Now
BLOG

The Quest For The Holy Grail Of Team Messaging Apps: Finding Your Perfect Solution

Art Schoeller September 12, 2017

We’re seeing a significant challenge today in finding the right enterprise-level team messaging app that’s easy to use, compatible with a work environment, and combines various daily functions so employees don’t have to bounce back and forth between platforms or apps causing confusion. There’s quite a proliferation of team messaging apps in the market, and […]

Read More
PODCAST

The Risks And Rewards Of Artificial Intelligence

What It Means August 31, 2017

Forrester Analysts Mike Gualtieri and TJ Keitt discuss the risks and rewards of artificial intelligence — and what actions companies must take to best leverage AI. Featuring: Mike Gualtieri, Vice President, Principal Analyst and TJ Keitt, Senior Analyst Show notes: Artificial intelligence (AI) is fascinating, with its promises of intelligent robots, fears of automated (and uncontrollable) warfare, and […]

Listen Now
BLOG

AI-Fueled Customer Service Delivers Real Results

Kate Leggett August 23, 2017

AI will change the nature of work. Look at the rise of driverless cars and ridesharing — two services that are fueled by AI. Customer service for these services is going to look much different than it does now. AI today is still in its infancy; AI applications span discrete capabilities, all of which are […]

Read More
PODCAST

Blockchain Fever: The Potential And Challenges Of Blockchain Technology

What It Means August 17, 2017

Principal Analyst Martha Bennett disentangles the hype from the reality of blockchain technology — and discusses its revolutionary potential for the economy. Featuring: Martha Bennett, Principal Analyst Show notes: Blockchain is all the rage. It is following a typical path for new technologies and business models that solve big problems and capture our imagination: It starts […]

Listen Now
PODCAST

The Battle For Talent

What It Means August 3, 2017

Forrester Analysts Marc Cecere and Jeffrey Hammond talk through the battle for talent and how companies are making fundamental changes to ensure they can compete and win in the age of the customer. Featuring: Marc Cecere, Vice President, Principal Analyst and Jeffrey S. Hammond, Vice President, Principal Analyst   Show notes: Companies win and lose based, in great […]

Listen Now
BLOG

Get Ready For The Self-Driving Economy

Laura Koetzle July 20, 2017

Autonomous transportation. If you’re reading this, you have an internet connection, so you’ve heard all about how autonomous vehicles (AVs) are coming to take our jobs, eliminate traffic and give machines the power to make moral choices. This technology is exciting, hence all the media hype – but what does it really mean for your […]

Read More
PODCAST

Demystifying The Internet Of Things (IoT)

What It Means July 6, 2017

Forrester Vice President and Principal Analyst Frank Gillett provides a structured view of IoT — what it is, how to use it, and why you should. Featuring: Frank Gillett, Vice President, Principal Analyst Show notes: The growth of IoT ideas and technology has sparked a wide variety of options (and confusion). There are many different use cases […]

Listen Now
PODCAST

The Rise Of The Industrial Digital Platform

What It Means April 13, 2017

Forrester Vice President and Research Director Pascal Matzke examines the rise of industrial digital platforms and how they are changing businesses and creating new and powerful products and markets. Featuring: Pascal Matzke, Vice President, Research Director Show notes: We have seen the rise of the digital platforms: eBay, Facebook, Etsy, Uber, Airbnb, and the list goes […]

Listen Now
PODCAST

Man And Machine: The Future Of Jobs

What It Means April 6, 2017

Forrester Vice President and Principal Analyst J.P. Gownder digs into how automation and robotics will affect employment and the very nature of jobs. Featuring: J.P. Gownder, Vice President, Principal Analyst Show notes: When it comes to the impact of automation and robotics on jobs, there’s a wide range of views — some dystopian and some optimistic. […]

Listen Now
PODCAST

The New Tech Revolution

What It Means March 9, 2017

Forrester Vice President and Principal Analyst Brian Hopkins discusses the new technology revolution and its far-reaching implications in terms of what companies are and how they need to work. Featuring: Brian Hopkins, Vice President and Principal Analyst Show notes: The new technology revolution — such as artificial intelligence, machine learning, augmented and virtual reality — is […]

Listen Now
BLOG

Your Business Technology Strategy: Go Fast Or Go Home

Sharyn Leaver March 29, 2016

CEOs and their leadership teams are at a crossroads as technology underpins virtually all customers’ expectations and unlocks new sources of customer value. The choice is rather straightforward: invest heavily in business technology (BT) to win, serve, and retain customers, or flounder under the weight of legacy IT. The choice is obvious, isn’t it? We […]

Read More
BLOG

The Seven Qualities Of Wildly Desirable Software

Mike Gualtieri February 11, 2011

Cosmopolitan magazine certainly doesn’t publish articles such as “Seven Hairstyles That Will Make Your Man Yawn.” Wildly desirable is more like it. And so too, is it with great software. If you want your applications to be successful, you better make them wildly desirable. My latest published research has identified seven key qualities that all applications must exhibit […]

Read More