Retail

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What Keeps People Shopping

Forrester recently released our 2008 Customer Experience Index, a ranking of 114 companies by consumers who responded to an online survey asking how useful,…

December 17, 2008 | Forrester

Will Travel For Turkey

For the first time in more than five years, fewer Americans will be traveling this holiday – 41 million, down 600,000 from last Thanksgiving, according…

November 26, 2008 | Forrester

Cheap + travel. Search.

In a report we published last month called “Traveler Behavior in a Slowing Economy“, we discussed how the current economic environment is forcing travelers…

November 18, 2008 | Forrester

Paperless at LGA

The TSA and Continental Airlines launched paperless boarding pass capabilities at LaGuardia Airport this week, bringing the number of airports to host the service to…

November 4, 2008 | Forrester

American Airlines Unbundling?

According to the Associated Press, American Airlines is planning to follow the Air Canada a la carte pricing structure as early as next year.

October 7, 2008 | Forrester