Latest Posts in Retail

What Keeps People Shopping

Forrester recently released our 2008 Customer Experience Index, a ranking of 114 companies by consumers who responded to an online survey asking how useful,…

December 17, 2008 | Sucharita Kodali

Will Travel For Turkey

For the first time in more than five years, fewer Americans will be traveling this holiday – 41 million, down 600,000 from last Thanksgiving, according…

November 26, 2008 | Forrester

Cheap + travel. Search.

In a report we published last month called “Traveler Behavior in a Slowing Economy“, we discussed how the current economic environment is forcing travelers…

November 18, 2008 | Forrester