Latest Posts in Retail

Paperless at LGA

The TSA and Continental Airlines launched paperless boarding pass capabilities at LaGuardia Airport this week, bringing the number of airports to host the service to…

November 4, 2008 | Forrester

American Airlines Unbundling?

According to the Associated Press, American Airlines is planning to follow the Air Canada a la carte pricing structure as early as next year.

October 7, 2008 | Forrester

Online travel gets greener

There are undoubtedly varying shades of green. We discussed this in a recent report called “Green Online TravelersAssessing the Brand Impact of Travelers’ Environmental…

October 3, 2008 | Forrester

Airlines Getting Stricter On Business Travel

Reuters reported yesterday that airlines are going to be cutting corporate discounts or pulling contracts if businesses fail to meet their air travel commitments.

September 24, 2008 | Forrester

Starwood Preferred Guest Takes To the Skies

Starwood’s loyalty program, Starwood Preferred Guest, has allowed members to transfer SPG to airline loyalty programs, which has been useful if not occasionally cumbersome benefit.

September 2, 2008 | Forrester