Drive revenue with CX

Why aren’t my customers reading the content on my web site?

Forrester
January 29, 2008

… Well perhaps it's the miniscule font you're using.

I saw a funny poster advertising the Mainichi newspaper large print edition in the subway yesterday (see the photo in the Japanese blog post below). It says "Large type is easy to read" (in characters that gradually become harder and harder to make out).

Most newspaper web sites do a pretty good job of using legible text. (Large enough and well contrasted). Is it that hard to understand why this is important?

In a future blog post, I'm going to present some "day in the life" scenes from a person with crummy eyesight (me). Maybe it will be an "eye opener" for the 20/20 folks who design things that the rest of us can't use.

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