CX Foundations

Brands have embraced CX as a growth engine, building up teams of internal and outside hires to lead initiatives aimed at creating better experiences for customers. In a blossoming field such as CX, it’s common to find inconsistencies in skill sets and knowledge. In order to effectively drive CX initiatives forward, all CX team members need a consistent working knowledge of customer experience concepts.

Start with CX Foundations. Register by January 10 for our next course, beginning on January 13.

Register Now ($2049)

Forrester’s CX Foundations course offers employees the opportunity to learn the core CX skills needed to initiate and orchestrate end-to-end CX projects. Employees will demonstrate their competency through hands-on activities that result in deliverables that can be put into practice immediately in a real-life CX program.

Learn The Foundations Of CX

Crafting A CX Vision

Identify the elements of a brand-rooted CX vision that is authentic, inspiring, and mobilizing.

Building A Customer-Centric Culture

Explore the essential steps to culture change and how to sustain momentum over a long transformation.

Conducting CX Research

Discover how the right research methods and planning help drive customer centricity, and how to get the insights you need to succeed.

Maximizing Journey Mapping

Unlock the seven steps to successful journey mapping to increase ROI and fuel transformation.

Measuring CX

Learn how to establish or improve your CX measurement program to truly measure CX quality from the outside in.

Storytelling The CX Business Case

Build powerful business cases for your CX initiatives through the art of storytelling and the science of ROI modeling.

Enroll In An Upcoming Course

Jan. 13
Register by Jan. 10
Feb. 10
Register by Feb. 7
Mar. 9
Register by Mar. 6
Apr. 13
Register by Apr. 10
May 11
Register by May 8
June 8
Register by June 5
July 13
Register by July 10
Aug. 10
Register by Aug. 7
Sept. 14
Register by Sept. 11
Oct. 19
Register by Oct. 16
Nov. 9
Register by Nov. 6

Meet Our Team

Maxie Schmidt

Principal Analyst

TJ Keitt

TJ Keitt

Senior Analyst

Harley Manning

Harley Manning

VP, Research Director

Kelly Price

Kelly Price


Learn More About CX Certification

Thank you for your interest in our CX Certifications course. We will be in touch with more information and to answer any questions that you may have.