Learn The Essentials
Understand why CX, why now, and the specific behaviors required to deliver your company’s intended customer experience.
- Lesson 1: Why CX; why now?
- Lesson 2: The value of CX
- Lesson 3: The drivers of great CX
- Lesson 4: The CX ecosystem
- Lesson 5: CX at your company
Tools For CX Improvement
Build awareness for common CX improvement tools to increase productivity in CX improvement projects.
- Lesson 1: Understanding personas
- Lesson 2: Journey mapping for CX improvement
- Lesson 3: Introduction to design thinking
- Lesson 4: Understanding iterative prototyping
Meet Our Team
VP, Research Director
VP, Training & Certification Product Manager
Learn More About CX Essentials
Thank you for your interest in our CX Essentials course. We will be in touch with more information and to answer any questions that you may have.