Customer Insights Council

Combine curated research with best practices from customer insights leaders to drive growth while minimizing risk.

Member-Driven Agenda

The Customer Insights Council tackles your most pressing issues and questions:

How can I centralize communications and acknowledge customer preferences across devices, channels, and products?

How do I develop high value insights from customer data?

How should I organize my Customer Insights function?


“As the only full-time customer insights professional in my organization, I rely on Forrester’s Leadership Boards for views outside my four walls. The council is a wellspring of creative thoughts and solutions. The Customer Insights Council is a source of eclectic discussion drawn from many of the top people in our business.”

Rob Madonna

Customer Research & Insights, Plymouth Rock Companies

Gain peer insights today

Join us for our next Customer Insights Council meeting and discover what Forrester’s Leadership Boards are all about.