Customer Experience Council

Exchange best and next practices with like-minded customer experience executives to drive growth while minimizing risk.

Member-Driven Agenda

The Customer Experience Council tackles your most pressing issues and questions:

How do I measure customer experience quality and track improvements to ensure business results?

How do I engage customers to garner the feedback I need to improve experiences over time?

How do I envision digital experiences for website, mobile, tablet, etc.?


“Working with the CX Council advisors and members has been invaluable. As a council member you have the rare opportunity to see what other CX leaders have done, how they did it, what worked, and what didn’t and use that real-world knowledge to build your own CX program. Key value comes from the advisors’ knowledge of other members’ efforts, which allows advisors to connect leaders who are in similar situations. It’s like having an extension of your team who is finding new research, tools, and resources to help build a better CX program.”
this is the alt text

Kerrie Sullivan

Director, Member Experience, American Automobile Association (AAA)

Connect with your peers today

Join us for our next Customer Experience Council meeting and discover what Forrester’s Leadership Boards are all about.