What You Can Do Right Now To Create A Better Customer Experience

A Complimentary Forrester SiriusDecisions Webinar

B2B customers expect their post-sale experience to be open, intuitive, connected, and immediate. When those expectations are met and the customer sees value, the results show up in retention, growth, and efficiency for your organization. You can take steps now to optimize the customer journey. During this complimentary webinar, Principal Analyst Amy Bills will draw from data and examples from high-performing B2B organizations to review five actions for improved customer engagement.

Key takeaways:

  • Understand how changing B2B buying habits are changing post-sale expectations.
  • Identify key actions in customer success, customer marketing, and customer insights.
  • Take away sample templates and recommended next steps.

Complete the form to watch this on-demand webinar

Duration:
45 minutes

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