You know that customer experience (CX) is a win-win for your firm and its customers. But it can be challenging to quantify the financial benefits of CX. Without a compelling money story, CX pros can lose funding or even lose their jobs.
In this complimentary webinar, Principal Analyst Maxie Schmidt and Senior TEI Consultant Ben Brown will demonstrate how to create a compelling CX business case. Learn how to translate customer satisfaction and loyalty into an ROI model that’ll win over numbers-driven executives.
This webinar will cover how to:
Create an ROI model for CX
Craft a compelling business case
Select initiatives that easily yield financial results