How To Prove The ROI Of CX

A Complimentary Forrester Webinar

You know that customer experience (CX) is a win-win for your firm and its customers. But it can be challenging to quantify the financial benefits of CX. Without a compelling money story, CX pros can lose funding or even lose their jobs.

In this complimentary webinar, Principal Analyst Maxie Schmidt and Senior TEI Consultant Ben Brown will demonstrate how to create a compelling CX business case. Learn how to translate customer satisfaction and loyalty into an ROI model that’ll win over numbers-driven executives.

This webinar will cover how to:

  • Create an ROI model for CX
  • Craft a compelling business case
  • Select initiatives that easily yield financial results
  • Measure CX progress more effectively

Complete the form to watch this on-demand webinar

Duration:
50 minutes

Featuring

Maxie Schmidt

Principal Analyst, Forrester

Benjamin Brown

Senior TEI Consultant, Forrester