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Use the included ROI of CX transformation calculator to:
- Record your ROI model’s assumptions.
- Calculate benefits and costs.
- Assess risk-to-benefit and risk-to-cost.
- Determine both low- and high-case financial results.
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Learn more about the ROI of CX and CX measurement in a complimentary webinar hosted by Principal Analyst Maxie Schmidt and Senior TEI Consultant Ben Brown.