Customer Experience Lacks Human Connection

Forrester’s 2018 CX Index results are in — and the outlook is bleak. For the third year in a row, scores have not improved. Customers see the utility that many brands have to offer, but any loyalty they have is not being rewarded.

With loyalty being a significant driver of growth, companies need to act fast before churn rises higher — or risk losing out to competitors.

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Download our complimentary guide to understand what Forrester’s 2018 CX Index results reveal about how well brands are connecting with customers.

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