This guide contains:
- A snapshot of CX Index 2019 results, including the most significant industry-wide changes
- An overview of what’s driving the current state of CX
- A look at the road ahead — CX in 2020 and beyond
Want to learn more? Watch an on-demand complimentary version of Forrester’s US CX Index 2019 client webinar to dive into the important trends — at the industry and brand level — that emerged this year.
For more on the cutting-edge of customer experience, check out Forrester’s CX insights stream.