How Does Your CX Stack Up?

Get Your CX Index Score

Forrester’s Customer Experience Index (CX Index™) uses rich data to benchmark your CX performance against peers — and pinpoint where CX investments will yield the greatest ROI.

Each year, Forrester collects and analyzes voice-of-the-customer data from hundreds of top brands to determine how well they deliver experiences that create and sustain customer loyalty.

This year, many surveyed brands significantly increased their CX Index score. Fill out the form to find out if you’re one of them.

Your CX Index Score

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Poor and very poor CX is not uncommon. Don’t be discouraged. Quick progress can be made by focusing your resources and efforts at customer journey points that matter most. Even small improvements in CX can yield big business results — a one-point improvement in CX Index score can lead to a significant increase in additional revenue.

To see how your CX Index score compares to the competition and to prioritize areas for improvement, request a meeting with a Forrester expert.

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How The CX Index Can Help

Every business has different customers, customer relationships, resources, and competitors. Forrester’s CX Index closes the loop between CX measures and growth, connecting quality and loyalty measures to specific revenue drivers. Discover how the CX Index can support your firm’s business goals.

Learn More

Poor and very poor CX is not uncommon. Don’t be discouraged. Quick progress can be made by focusing your resources and efforts at customer journey points that matter most. Even small improvements in CX can yield big business results — a one-point improvement in CX Index score can lead to a significant increase in additional revenue.

To see how your CX Index score compares to the competition and to prioritize areas for improvement, request a meeting with a Forrester expert.

Get Started

 

How The CX Index Can Help

Every business has different customers, customer relationships, resources, and competitors. Forrester’s CX Index closes the loop between CX measures and growth, connecting quality and loyalty measures to specific revenue drivers. Discover how the CX Index can support your firm’s business goals.

Learn More

The majority of brands are right where you are. However, OK experiences aren’t sufficient to win and retain long-term, loyal customers who will evangelize your brand. Make your CX stand out to gain meaningful, rewarding differentiation from your competitors.

To see how your CX Index score compares to the competition and to prioritize areas for improvement, request a meeting with a Forrester expert.

Get Started

 

How The CX Index Can Help

Every business has different customers, customer relationships, resources, and competitors. Forrester’s CX Index closes the loop between CX measures and growth, connecting quality and loyalty measures to specific revenue drivers. Discover how the CX Index can support your firm’s business goals.

Learn More

Congratulations, your brand is one of the select few that provide good customer experience.

CX transformation is a continuous endeavor. While you were able to put your customer in the center, there is still work to be done.

To see how your CX Index score compares to the competition and to prioritize areas for improvement, request a meeting with a Forrester expert.

Get Started

 

How The CX Index Can Help

Every business has different customers, customer relationships, resources, and competitors. Forrester’s CX Index closes the loop between CX measures and growth, connecting quality and loyalty measures to specific revenue drivers. Discover how the CX Index can support your firm’s business goals.

Learn More

Welcome to the podium! Achieving excellent CX is a proof of hard work and a substantial shift to customer centricity across all organizational levels. You managed to put your customer first and orchestrate the best experiences around their needs and wants. Can you rest on your laurels now? Probably not. Maintaining excellent CX means understanding your evolving customers, their values and behaviours, now and into the future.

To see how your CX Index score compares to the competition and to prioritise areas for improvement, request a meeting with a Forrester expert.

Get Started

How The CX Index Can Help

Every business has different customers, customer relationships, resources, and competitors. Forrester’s CX Index closes the loop between CX measures and growth, connecting quality and loyalty measures to specific revenue drivers. Discover how the CX Index can support your firm’s business goals.

Learn More

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