Add Precision To Your CX Measurement

A Complimentary Forrester Webinar

When a single customer experience can span multiple interactions across multiple touchpoints and involve multiple departments throughout your organization, the question isn’t “Where can I find data to measure?” You’ve got plenty of data. The real question is “Which metrics are important, and which are a waste of my time and effort?”

Join us on Thursday, May 20 to learn how to add efficiency and precision to your CX operations. See Senior Analyst Judy Weader present a framework you can use to:

  • Develop a CX measurement prioritization system.
  • Know that the metrics you choose will yield actionable insights to improve CX.
  • Clearly, reliably prove the business value of your CX efforts.

Complete the form to register for this complimentary webinar

Date and time:
Thursday, May 20
2:00 p.m. ET
11:00 a.m. PT

Duration:
45 minutes

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