When a single customer experience can span multiple interactions across multiple touchpoints and involve multiple departments throughout your organization, the question isn’t “Where can I find data to measure?” You’ve got plenty of data. The real question is “Which metrics are important, and which are a waste of my time and effort?”
Join us on Thursday, May 20 to learn how to add efficiency and precision to your CX operations. See Senior Analyst Judy Weader present a framework you can use to:
Develop a CX measurement prioritization system.
Know that the metrics you choose will yield actionable insights to improve CX.
Clearly, reliably prove the business value of your CX efforts.
Complete the form to register for this complimentary webinar
Date and time:
Thursday, May 20
2:00 p.m. ET
11:00 a.m. PT
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