CX Metrics For Alignment And Change Management

A Complimentary Forrester Webinar

Inspiring behavior change is one of the toughest and most critical parts of a CX professional’s job. How do you get employees to adopt customer-centric behaviors? How do you get executives excited about CX?

The answer to both questions can be found in your metrics. When metrics are meaningful and relevant to their audience, they can be powerful motivators. But all too often CX metrics are created in a vacuum, without consideration to the intended audience.

Join Senior Analyst Faith Adams and Analyst Angelina Gennis for a complimentary webinar on using CX metrics to inspire alignment and change.

During this complimentary webinar, you’ll learn how to: 

  • Determine the metrics that matter for executive alignment on your CX transformation 
  • Connect metrics to employee behaviors that drive customer-centric culture 
  • Drive interest in CX across the organization 
  • Make metrics actionable for employee coaching

Complete the form to watch this on-demand webinar

Duration:
45 minutes

Featuring

Faith Adams

Faith Adams

Senior Analyst, Forrester

Angelina Gennis

Analyst, Forrester