Activate More Data And Drive CX Project Prioritization

A Complimentary Forrester Webinar

Economic instability has hit CX organizations two-fold: Budgets and resources are shrinking while customers relationships are getting strained by coronavirus-related restrictions and business interruptions. Acting with agility now is critical. Our research shows that on average, when companies solve customer problems quickly, their customers are seven times more likely to stay with them.

To use your resources with maximum efficiency, take an insights-driven approach to CX project prioritization. In this complimentary webinar, Principal Analyst Cinny Little will explain how to use data to determine which CX projects will have the greatest ROI. Plus, learn how to use data storytelling to gain alignment with and persuade stakeholders to act.

This webinar will show you how to:

  • Make insights-driven decisions about what CX projects to take on.
  • Use the objectives and key results (OKRs) framework for aligning with stakeholders.
  • Leverage data storytelling to communicate the approach effectively to stakeholders.

Complete the form to watch this on-demand webinar

Duration:
45 minutes

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