A Forrester Live Webinar for Business and CX Leaders
While many businesses still reel from the global pandemic and many customers are forced to adapt to new lifestyle conditions, time has come to think about recovery. What will it look like; when can it start happening; what can we do?
Business leaders and CX professionals must have a strategy in place in order to reassure their employees, their customers, their shareholders and the public. Companies regardless of their sector must foster greater cross-functional collaboration and learn to harness skills, knowledge and technology in order to power their exit from the crisis.
Join this session to find out how leading organizations are demonstrating resilience and adaptiveness while channeling their creativity through actions that put them on an accelerated path to recover and gain competitive advantage.
Key Takeaways:
- The current state of play, showcasing our research from Pandemic EX and other relevant studies.
- Collection of select, brief case studies and examples from different industries, showcasing a combination of events and actions that talk about CX+economic impact and recovery failures/successes
- Recommendations and steps to proceed to recovery strategy planning infused with CX and customer empathy
