Understand your empowered customer and navigate the future financial services ecosystem.
Digital financial services are mainstream and accelerating. Digitally empowered customers prefer to interact with their financial services providers on digital channels over physical ones but still expect world-class experiences that are consistent across touchpoints.
Established retail banking and life insurance providers face competition from nontraditional players such as technology giants, digital-only players, and eCommerce and payment providers that are already gaining market share by offering simple, convenient, and more personalized digital experiences.
Download our complimentary guide to learn more about your customers’ changing preferences — and recommendations for how you can reignite your transformation to gain competitive advantage.
Interested to know more? Join us at Forrester’s upcoming Financial Services Summits in Australia and India where we will explore the changing face of financial services, what it means for your business, and how your firm must respond.