Digital Maturity
Not all companies were born digital; starting lines may differ mightily, but the goals are mostly the same. With industry lines eroding, the threats of encroachment from digitally native firms are real — and with consumers holding everyone equally accountable — companies must create a digital flywheel to have any chance at surviving.
Business Technology
It’s all about resource allocation. It is about attacking technical debt to create working capital — and putting that capital to use by investing in business technologies that create value for customers and change the game for you. Annual incrementalism is too slow and risky; you need a radical plan to make business technology a point of differentiation and an engine of growth.
Operationalizing Innovation
Companies are abuzz with innovation practices as design thinking catches on. The beauty of this progress is how it signals potential; the challenge, however, is that those working on innovation are a mostly inoculated team, often facing inertia from the core business. The question is not “Can you innovate?”; the question is “Can you convert innovation to enterprise-wide norms and value?”
New Technology
We are at the early days of a technology revolution. AI, ML, RPA, AR/VR, and others are part of a dizzying array of new technologies that remake operations, allow you to individualize at scale, and create powerful business platforms. Long test periods are relics; you must rapidly experiment and operationalize to stay apace with consumer demand and competitive pressures.
Digital Transformation Insights
The Radical Remaking Of Financial Services In Asia Pacific
Embed AI In Your Digital Supply Chain To Win, Serve, And Retain Customers
How To Successfully Manage Your Automation Portfolio
Learn how to use Forrester's framework to guide decisioning, rationalize your portfolio, and prepare for the future of work.
Our Digital Transformation Team
Julie Ask
VP, Principal Analyst
Frederic Giron
VP, Research Director
Managing Your Automation Portfolio — Get The Guide 
Automation is a high-reward, high-risk play that will animate — or agitate — your employees and customers.
Download our complimentary guide to better govern and balance your automation portfolio.
Automation is a high-reward, high-risk play that will animate — or agitate — your employees and customers.
Download our complimentary guide to better govern and balance your automation portfolio.
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