Privacy-Proof Your CX Measurement Programme

Stay Compliant To Drive Business Results

Language: EnglishFrançaisDeutsch 

In order to effectively measure success in CX, you need to collect data. However, any time the CX team collects, processes, shares, or stores customers’ personal data, there are privacy risks that need to remain top of mind.  

Download this complimentary guide to find out how to create an ideal CX measurement programme that drives business results. Discover:

  • The different privacy risk levels to consider in standard CX measurement practices.
  • How to ensure that your programme is in line with privacy regulations.

 

ebook cover

Thank you.

Access the PDF

Let’s learn more about CX

Whether you join us live in London or connect using our digital platform, you won’t want to miss the research-based insights, proven models, and peer experiences at Forrester’s CX EMEA 2022. Check the agenda now!


For more information, send us an email at: marketingeu@forrester.com