CX Europe 2019

November 14 – 15  |  InterContinental London

About the Forum

CX Europe 2019 Forum brings together over 300 CX leaders from retail, financial services, media, healthcare, and more to explore best practices for engaging your CX strategy as an engine for growth. At CX Europe 2019, you’ll be equipped with actionable insights and recommended toolsets to expand your existing CX strategy — from the delivery of exceptional customer experiences to the new opportunities that CX leadership can deliver.

The main program of CX Europe 2019 Forum will take place on November 14 and November 15. Pre-Forum workshops and programs will occur the day before the event. All sessions will be held at:

InterContinental London – The O2
1 Waterview Dr.
SE10 0TW
United Kingdom

Forrester’s negotiated discounted rate at the InterContinental London – The O2,  has expired. The hotel still has availability on the night of Wednesday 13 November (hotel website) but is now fully booked on the night of Thursday 14 November.  Other nearby hotels can be found here.

We will endeavor to publish a program outline mid 2019, which will clarify our content’s structure in terms of topics and timing. A final program will be published at least one month prior to the Forum.

Visit our Sponsors tab above, send our sponsorship team an email at, or call us at +31 (0)20.305.4848, and a member of the team will get back to you as soon as possible.

We offer complimentary press passes for certain media outlets. Contact to learn more.

Who Attends?

This Forum is relevant to people of all roles and titles.

If you are responsible for or are working on some of the following, you should attend:

  • Chief customer officers
  • VPs and directors of enterprise wide customer experience
  • Senior-level executives responsible for digital channels
  • Senior-level executives responsible for setting organizational strategy
  • Senior-level executives responsible for driving consumer sales and profitability
  • Marketing and strategy leaders charged with understanding customers’ needs

But don’t stop there! Speak to one of our team members to find the best fit for you at our Forum. Email us at or call us at +31 (0)20.305.4848. A dedicated member of our team will learn more about what you are working on and will be sure to point you in the right direction.


Forrester events are open to the public. Current Forrester clients may have access to Forum tickets as part of their account relationship. If you are a Forrester client and you are not sure if you have access to a ticket, please email your dedicated account team or email us at If you have confirmed that you have an available ticket or service units that can be used, register online by selecting the option “I have a prepurchased ticket or service units to use.” Your registration will be pending until you receive a confirmation email indicating that your available event ticket or service units have been processed.

Click “Register” above. Select the “I need to purchase ticket(s)” option. You can purchase one ticket or add additional attendees before you complete your registration profile(s) and enter payment information. All attendees will receive a unique confirmation email with their unique reference number.

Our standard ticket pricing is:

Client pricing: £1,625
Non-client pricing: £1,725
Government, education, and nonprofit: £1,425

Purchasing a ticket before our Super Early Bird deadlines can save you money — typically £400 up to 10 weeks in advance or £200 up to six weeks out. No code is required to qualify for the early rates. To review our full pricing menu and special promotions, please click here.

Yes, we offer a “3 for 2 Package.” When two colleagues from the same company register for an event at the same time, a third colleague may attend free of charge. This discount applies to credit card or check payments only. Group discounts cannot be combined with other offers, including Early Bird and sponsor rates. This promotion can be redeemed by using the promo code “3FORR2.”

Subsequent cancellation by any paying member of the team will result in a charge for the free attendee.

For other group sizes, send an inquiry to listing the event, the number of people who want to attend, and any budgetary requirements. A dedicated event sales representative will be in contact within two business days.

Tickets for Forrester events tend to sell out in advance. Please don’t wait too long to purchase a ticket if you are sure you want to participate.

Each event registration is for one person only. Event tickets may not be split or shared.

Tickets purchased for a specific event can be transferred to a colleague at any time prior to the event. To transfer your pass to a colleague, please click here. You’ll need to enter in the email address used at registration as well as your reference number, provided in your confirmation email. Or email for help.

If written notice of cancellation is received by Forrester more than four weeks prior to the date of the event, Forrester will refund 100% of the registration fee. If written notice of cancellation is received less than four weeks but more than two weeks prior, Forrester will refund 50% of the fee. Cancellations received by Forrester less than two weeks prior cannot be refunded. Please note that, in the event of ticket cancellation, Forrester is not responsible for your travel plans, hotel reservations, or for any other costs incurred by or associated with your cancellation.

If you are unable to attend and want to transfer your ticket to a different Forrester event, please email to inquire which events the ticket may be valid for.

To view our event registration terms and conditions, please click here.

To view Forrester’s privacy policy, please click here.

Please send an email request to to ask for the documentation. We require payment for your tickets before we send you an invitation.

Event App

Once you are on-site, everything you will need to know about the Forum lives in our mobile app. Download it from Google Play or the Apple App Store. Don’t want to download the app? Visit the desktop version!

Log in on your mobile device or your computer by using your email. You can use the app to connect with fellow attendees, set up onsite meetings with peers, schedule 1-On-1 Analyst meetings, and access presentations and new Forrester reports. For any given Forum, the app will be updated and ready to use approximately one week in advance.

Note: Only registered attendees can access the app.

Get it on Google Play

CX Europe 2019 · November 14 – 15 · InterContinental London

InterContinental London — The O2
1 Waterview Drive
London SE10 0TW, United Kingdom
+44 20-8463-6868
Hotel website | Group Rate

Take advantage of our team discount by using discount code 3FORR2 for 3 tickets for the price of 2!