Meet With Our Analysts On-Site

Forrester forums offer unparalleled opportunities for face-to-face meetings with our best-in-class analysts & experts. Forum attendees can choose to meet with our analysts & experts one-on-one or in small groups, in order to explore individual issues and solutions.

Booking for onsite analyst & expert meetings opens on November 7th. Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. For additional information about onsite analyst meetings, contact Cindy Ong.


Analysts & Experts

David Truog, VP, Research Director
Coverage: Agile, CX Transformation, Customer Emotion, Customer Journey, Customer Life Cycle, Customer Understanding, Experience Design, Product Management, Service Design, User Experience

Thomas Husson, VP, Principal Analyst
Coverage: Apple, Consumer Mobile Activities, Contextual Marketing, Digital & Mobile Wallets, Digital and Customer Experience Transformation, Internet of Things (IoT), Artificial Intelligence, Mobile Apps, Mobile Marketing, Marketing innovation, Wearables

Michelle Beeson, Analyst
Coverage: Retail, Omnichannel retail, Web and mobile -influenced sales, Luxury retail, Digital Business, Brands’ digital commerce strategies, Omnichannel,  Future of the store, Customer Experience.

Enza Iannopollo, Senior Analyst
Coverage: Data & Information Protection, Data Management, Digital & Electronic Signatures (eSignatures), Encryption, Governance Risk & Compliance (GRC), Privacy Rights Management

Rusty Warner, Principal Analyst
Coverage: Business Intelligence, Campaign Management, Customer Analytics, Customer Intelligence, Database Marketing, Enterprise Marketing Platforms, Marketing Automation, Marketing Resource Management (MRM), Teradata

Karine Cardona Smits, Senior Analyst
Coverage: Agile, Application Development Methodologies, Chatbots, Consumer Mobile Activities, Customer Centricity, Customer Emotion, Customer Experience Ecosystem, Customer Experience Management, Customer Experience Measurement, Customer Experience Strategy, Customer Journey, Customer Journey Mapping, Customer Understanding, Design Thinking, Digital Customer Experience, Gamification, Mobile Application Platforms, Mobile Apps, Personas & Scenarios, Prototyping & Wireframing, Responsive Design, Self-Service, Service Design, Usability Testing, User Experience, Web Design Standards, Web Development

Gina Bhawalkar, Principal Analyst
Coverage: Agile, Banking, Customer Journey, Customer Journey Mapping, Customer Understanding, Digital Customer Experience, Experience Design, Financial Services, Organization, Usability Testing, User Experience, Web Design Standards

Sam Stern, Principal Analyst
Coverage: Customer Centricity, Customer Experience Management, Employee Engagement, Employee Experience

Jennifer Wise, Principal Analyst
Coverage: Artificial Intelligence (AI), Customer Engagement, Customer Experience Strategy, Customer Journey, Experience Design, Innovation, Interaction & UI Architecture, Mobile Engagement, Personalization Research & Development (R&D), Usability Testing, User Experience, Virtual Reality

Pete Jacques, Principal Analyst
Coverage: Customer Experience Index (CX Index), Customer Experience Measurement, Customer Experience Strategy, Customer Journey Mapping, Financial Services, Health Plans & Health Providers, Voice Of The Customer (VOC)

Kelly Price, Analyst
Coverage: Customer Centricity, Customer Experience Management, Experience Design, Personas & Scenarios, Usability Testing, User Experience

James McCormick, Principal Analyst
Coverage: Automotive, Customer Data, Data Management Platforms (DMPs), Digital Marketing, Enterprise Marketing Platforms, Fintech, Gaming, Geospatial Solutions, Insurance, Marketing Automation, Mobile Analytics, Retail, Tag Management, Web Analytics

Aurelie L’Hostis, Senior Analyst
Coverage: Banking, Digital Banking, Digital Business, Direct Banking, Financial Services, Innovation, Insurance, Mobile Banking, Omnichannel Banking, Omnichannel Customer Experience, Personal Financial Management (PFM)

TJ Keitt, Principal Analyst
Coverage: CSC, Cognizant, Collaboration Platforms, Customer Experience Management, Enterprise Collaboration, Go-To-Market Strategies, Microsoft, Product & Solutions Strategies, Social Media, Web Conferencing

Ryan Skinner, Principal Analyst
Coverage: Adaptive Brand Marketing, Content Marketing, Contextual Marketing, Customer Engagement, Digital Customer Experience, Integrated Marketing (Cross-Channel), Marketing Organization & Culture, Personalization, Shipping, Social Media, Transportation & Logistics, User-Generated Content

Oliwia Berdak, VP, Research Director
Coverage: Banking, Co-Creation & Crowdsourcing, Customer Centricity, Digital Business, Financial Services, Innovation, Innovation Management, Insurance, Investments

Tom Mouhsian, Principal Analyst
Coverage: Customer Journey Mapping, Digital Banking, Digital Insurance, Digital Transformation, Financial Services

Laura Koetzle, VP, Group Director
Coverage: Network Management, Networking, Tech Sector Economics, Technology Adoption Data

David Wheable, VP & Principal Consultant
Coverage: Business & IT Alignment, Business Technology (BT), Technology

Varun Sedov, Director & Principal Consultant
Coverage: B2B, Content Marketing, Business Case, Market Opportunity Analysis, CX Measurement

Richard Sheahan, Principal Consultant
Coverage: Customer Experience Management

Hannah Price, Principal Consultant
Coverage: Customer Experience Management, Digital Business, Retail, eCommerce, Employee Experience Management, Organization Transformation

Duncan Watkins, Senior Consultant
Coverage: Business Service Management (BSM), Development & Operations (DevOps), Help Desk & Service Desk, IT Service Management (ITSM), ITIL, Operating Models

Aashish Sharma, Senior Consultant
Coverage: CX Management, CX Transformation, Customer Centric Design Thinking, CX Measurement, CX and Digital Maturity Assessments

Jaime Martins, Principal Consultant
Coverage: Application Management, Business Technology (BT), Development & Operations (DevOps), Digital Disruption, Workforce Enablement

Amanda Brax, Global Council Manager, CX & EX
Coverage: CX 101 & Culture Change

Salman Sharif, Senior Advisor, CX
Coverage: CX Maturity & The Customer Journey

CX Europe 2019 · November 14 – 15 · InterContinental London

InterContinental London — The O2
1 Waterview Drive
London SE10 0TW, United Kingdom
+44 20-8463-6868
Hotel website | Group Rate

Take advantage of our team discount by using discount code 3FORR2 for 3 tickets for the price of 2!