Forrester forums offer unparalleled opportunities for face-to-face meetings with our best-in-class analysts & experts. Forum attendees can choose to meet with our analysts & experts one-on-one or in small groups, in order to explore individual issues and solutions.

Booking for onsite analyst & expert meetings opens on November 7th. Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. For additional information about onsite analyst meetings, contact Cindy Ong.

David Truog, VP, Research Director
Coverage: Agile, CX Transformation, Customer Emotion, Customer Journey, Customer Life Cycle, Customer Understanding, Experience Design, Product Management, Service Design, User Experience

Thomas Husson, VP, Principal Analyst
Coverage: Apple, Consumer Mobile Activities, Contextual Marketing, Digital & Mobile Wallets, Digital and Customer Experience Transformation, Internet of Things (IoT), Artificial Intelligence, Mobile Apps, Mobile Marketing, Marketing innovation, Wearables

Michelle Beeson, Analyst
Coverage: Retail, Omnichannel retail, Web and mobile -influenced sales, Luxury retail, Digital Business, Brands’ digital commerce strategies, Omnichannel,  Future of the store, Customer Experience.

Enza Iannopollo, Senior Analyst
Coverage: Data & Information Protection, Data Management, Digital & Electronic Signatures (eSignatures), Encryption, Governance Risk & Compliance (GRC), Privacy Rights Management

Rusty Warner, Principal Analyst
Coverage: Business Intelligence, Campaign Management, Customer Analytics, Customer Intelligence, Database Marketing, Enterprise Marketing Platforms, Marketing Automation, Marketing Resource Management (MRM), Teradata

Karine Cardona Smits, Senior Analyst
Coverage: Agile, Application Development Methodologies, Chatbots, Consumer Mobile Activities, Customer Centricity, Customer Emotion, Customer Experience Ecosystem, Customer Experience Management, Customer Experience Measurement, Customer Experience Strategy, Customer Journey, Customer Journey Mapping, Customer Understanding, Design Thinking, Digital Customer Experience, Gamification, Mobile Application Platforms, Mobile Apps, Personas & Scenarios, Prototyping & Wireframing, Responsive Design, Self-Service, Service Design, Usability Testing, User Experience, Web Design Standards, Web Development

Gina Bhawalkar, Principal Analyst
Coverage: Agile, Banking, Customer Journey, Customer Journey Mapping, Customer Understanding, Digital Customer Experience, Experience Design, Financial Services, Organization, Usability Testing, User Experience, Web Design Standards

Sam Stern, Principal Analyst
Coverage: Customer Centricity, Customer Experience Management, Employee Engagement, Employee Experience

Jennifer Wise, Principal Analyst
Coverage: Artificial Intelligence (AI), Customer Engagement, Customer Experience Strategy, Customer Journey, Experience Design, Innovation, Interaction & UI Architecture, Mobile Engagement, Personalization Research & Development (R&D), Usability Testing, User Experience, Virtual Reality

Pete Jacques, Principal Analyst
Coverage: Customer Experience Index (CX Index), Customer Experience Measurement, Customer Experience Strategy, Customer Journey Mapping, Financial Services, Health Plans & Health Providers, Voice Of The Customer (VOC)

Kelly Price, Analyst
Coverage: Customer Centricity, Customer Experience Management, Experience Design, Personas & Scenarios, Usability Testing, User Experience