Speakers

Monika Schulze

Head of Customer & Digital Experience , Zurich Insurance

Carmine Muscariello

Vice President, Customer Experience, Operations & Quality, Bouygues Telecom

Keith Fletcher

E2E Customer Journeys - Senior Program Manager, E.ON

Margaret Cyphers

User Experience & Creative Director, Google

Jens-Michael Peters

Head of CX, Innogy

Tim Oliver

Group Chief Customer & Marketing Officer, FWD Insurance

Paulina Gasinska

Chief Customer Officer and Chief Ethics Officer, mBank

Simone Correll

Global Customer Excellence Program Manager, Allianz

Yvan Goupil

Head of Customer and Market Insight , Virgin Money UK

Joana van den Brink-Quintanilha

VP, Principal Analyst, Forrester

Maxie Schmidt

Principal Analyst, Forrester

Gina Bhawalkar

Principal Analyst, Serving Customer Experience Professionals, Forrester

Jennifer Wise

Principal Analyst, Forrester

Michelle Beeson

Analyst, Forrester

Karine-Cardona-Smits portrait

Karine Cardona-Smits

Senior Analyst, Customer Experience, Forrester

Kelly Price

Kelly Price

Analyst, Forrester

Samuel Stern

Principal Analyst, Forrester

Thomas Husson

VP, Principal Analyst, Forrester

David Truog

David Truog

VP, Research Director, Forrester

TJ Keitt

Principal Analyst, Forrester

James McCormick

Principal Analyst, Forrester

Enza Iannopollo

Senior Analyst, Forrester

Kelley Hippler

Chief Sales Officer, Forrester

Laura Koetzle

Vice President, Group Director, Forrester

Tom Mouhsian

Tom Mouhsian

Principal Analyst, Forrester

Michelle Yaiser

Principal Analyst, CX Index, Forrester

Reineke Reitsma

VP, Research Director, Forrester

Aurelie L'Hostis

Senior Analyst, Forrester

Rusty Warner

Principal Analyst, Forrester

Suzanne Gray

General Manager, Group Customer Strategy, BMW Group UK LTD

Jason Grier

Executive Vice President, Chief Customer Officer, Reputation.com

Wil Lynch

VP, Solution Strategy and Value Consulting, Thunderhead

Claire Sporton

Senior Vice President, Customer Experience Innovation, Confirmit

Simon Fraser

VP, Customer Experience Strategy, InMoment

Priyesh Ranmal

Head of Digital Experience, RBS

Marina Shapira

Digital Psychologist and Head of Research, Quantum Metric

David Blackhurst

Central Operations Director, Mitchells and Butlers

David Hart

Customer Experience Manager, Kia Motors (UK)

Michelle Palomera

Partner, Business Leader , Genpact

CX Europe 2019 · November 14 – 15 · InterContinental London

InterContinental London — The O2
1 Waterview Drive
London SE10 0TW, United Kingdom
+44 20-8463-6868
Hotel website | Group Rate

Take advantage of our team discount by using discount code 3FORR2 for 3 tickets for the price of 2!