Thank you to our 2019 Sponsors!
Sponsor a Forrester Event
Forrester Forums are different. Join our experts in CX, digital transformation, privacy and security, and marketing for immersive experiences. These events offer inspirational content from industry innovators, deep-dive sessions on niche topics you care about, and high-caliber networking with peers that share your title, industry, and mindset. Add on 1:1 time with analysts and skill-building workshops for an inspiring and productive experience.
Reputation.com delivers the only complete SaaS platform that lets location-based enterprises strengthen their reputations with consumers online and on site, across the entire customer journey. From finding products and services on search, to conversion, to operational improvements that deliver better experiences, our technology improves CX and turns customers into advocates.
Our technology helps enterprises monitor, request and respond to reviews and surveys, stream reviews and survey results to attract customers, and manage social media communities.. Companies can also glean actionable insights from unstructured online feedback to make operational improvements to improve reputation and drive competitive advantage.
Reputation.com’s technology manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others.
For more information, visit https://www.reputation.com/.
Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Employee Engagement and Market Research programs. Confirmit’s solutions enable companies to run feedback and research programs that increase revenue, reduce costs and promote culture change.
For more information, visit https://www.confirmit.com.
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. Transformation happens here.
For more information, visit https://www.genpact.com/.
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact.
For more information, visit http://www.inmoment.com/.
Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Most organizations don’t know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based Customer Experience Management (CEM) platform solves this. It captures customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understands it in real time, and then delivers insights and actions everywhere in a company—from the C-suite to the frontline—to improve the customer experience.
For more information, visit https://www.medallia.com/.
Verint is The Customer Engagement Company™, with more than 10,000 organizations worldwide – including over 80 percent of the Fortune 100 – trusting our solutions and services to power actionable intelligence across their enterprises.
Verint’s broad Voice of Customer suite empowers organizations to listen, analyze and act on VoC across digital, voice, text and social interactions to achieve their desired business outcomes.
For more information, visit https://www.verint.com/voc.
Clarabridge’s SaaS based customer experience management solution helps hundreds of the worlds leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source data collection, detailed customer and text analytics, broad distribution of insights and proven engagement is why leading brands trust Clarabridge to power their CEM programs. The result: increased customer satisfaction and loyalty.
For more information, visit http://www.clarabridge.com/.
Coveo uses AI and intelligent search technologies to personalise millions of digital experiences for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every business interaction, making websites, commerce, contact centres, intranets and digital properties and apps effortless, content-rich and effective.
For more information, visit https://www.coveo.com/en.
Hello Customer is building the technology that leapfrogs traditional satisfaction scores. Great companies make a continuous connection with customers a fundamental part of their business strategy. Through real-time feedback conversations, we enable companies to truly understand what drives their customers and employees. Our artificial intelligence turns that feedback into actionable insights, so you can build better experiences, boost operational efficiency and lower costs.
For more information, visit https://www.hellocustomer.com/en/.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
For more information, visit http://www.tnsglobal.com/.
Quantum Metric helps you uncover your biggest digital opportunities, do it faster, and align your teams. Since 2016, leading Fortune 500 brands, such as Neiman Marcus, Comcast, Alaska Airlines, eBay, and US Bank, have taken the Quantum Metric leap. Our digital experience intelligence platform helps organizations automatically identify customer friction, quantify the business impact, prioritize opportunities, and continuously measure success. In 2018, Quantum Metric received a $25M Series A round led by Insight Venture Partners.
For more information, visit https://www.quantummetric.com/.
Spotlight is an Analyst Relations firm who connects innovative digital agencies and technology vendors with influential industry analysts to create meaningful, mutually beneficial relationships.
For more information, visit http://www.spotlightar.com/.
Thunderhead is leading the movement to transform customer engagement. Its AI-driven solutions, the ONE Engagement Hub and Intent Analyzer, enable brands to understand each customer’s intent and orchestrate personalized journeys across billions of touchpoints, seamlessly and in real-time.
ONE drives topline growth, reducing cost-to-serve, increasing customer happiness and lifetime value.
For more information, visit https://www.thunderhead.com/.
Usermind’s Customer Journey Orchestration platform empowers enterprises to bridge the gap between legacy systems and a modern customer experience. By orchestrating and optimizing journeys across complex systems & organizational silos, we significantly improve customer experience at reduced costs and increased revenue.
For more information, visit https://www.usermind.com/.
UserTesting is named the only leader in G2’s Fall 2019 Grid for User Research Software based on receiving the highest customer satisfaction score and having the largest market presence. UserTesting makes it possible to see, hear, and talk to customers as they experience your products. For over 10 years, UserTesting has helped half of the world’s top 100 leading brands, innovate faster, differentiate from the competition, and continually improve their customer experiences by integrating insights into everything they do.
For more information, visit https://www.usertesting.com.
VideoCX by VoxPopMe
VideoCX enables you to capture and share rich customer stories alongside your existing CX program, revealing the “why” behind your customer experience data. Get beyond scores, deepen your customer understanding, and engage your entire organisation. VideoCX is brought to you by Voxpopme – the world’s leading video insight and analytics platform. Our experience has turned VideoCX into an instant, global solution – driving change for the world’s largest brands.
For more information, visit https://site.voxpopme.com/.
CX Europe 2020 · November 18 – 19 · London
InterContinental London — The O2
1 Waterview Drive
London SE10 0TW, United Kingdom
Take advantage of our team discount by using discount code 5FORR4 for 5 tickets for the price of 4!