VIP Lunch Hosted by Quantum Metric | Thursday, Nov. 14 | 12:10 p.m. - 1:10 pm
Target audience: This lunch is invitation only and targets delegates from brands/user companies in the following industries: : Communications / Telecom, Consumer Packaged Goods, Financial Services, Media / Publishing, Retail, Software, Tech Services, Travel & Leisure, Utilities. Please only request to attend if you belong to one of those and are Director Level or above.
Leveraging Predictive Analytics For Winning CX Strategies
Predicting customer engagement and what drives good or bad experiences may sound like magic, but through innovative use of machine learning models we are able to foresee customer behavior and explain the factors that shape it. These predictions help businesses move from a reactive response strategy, focused on chasing past issues, into a proactive approach that prevents friction and handles issues in real time. In this interactive session, we’ll invite the audience for an open discussion on the future of customer experience and how to scale winning strategies.
Marina Shapira, Digital Psychologist and Head of Research, Quantum Metric
VIP Lunch Hosted by Coveo | Thursday, Nov. 14 | 12:10 p.m. - 1:10 pm
Target Audience: This lunch is invitation only and targets delegates from brands/user companies in the following industries: Communications/Telecom, Financial Services, IT Technology, Manufacturing, Retail, Software, Tech Services. Please only request to attend if you belong to one of those and are Director Level or above.
The AI-Assisted Customer Experience
It’s time to embrace the new reality in customer experience. Your customers are deciding their own digital journeys – engaging only with what’s relevant to them, when they need it. Instead of trying to steer them through an idealised, predetermined customer path, how do you reimagine your strategy to empower them on their journey with the content that they will most likely need next? How do you leverage their unique context and behavioural profile to make every experience more personal and relevant? And how can you learn from what they do?
In a roundtable discussion, we will explore this new reality we all face to rethink our approach to the customer experience – and how AI provides the foundation for automating the customer experience at scale to achieve business results.
Mike Raley, SVP Marketing, Coveo
VIP Dinner hosted by Verint | Thursday, Nov. 14 | 6:15 p.m. - 8:30 p.m.
Target audience: This dinner is invitation only and targets delegates from brands/user companies in the following industries: Communications/Telecom, Financial Services, Retail, Travel & Leisures, Utilities. Please only request to attend if you belong to one of those and are Director Level or above.
What Did 34,000 People Tell Us About Their Attitudes Towards Technology At Home And At Work?
Join Verint for this interactive dinner, where we will discuss and debate the outcomes of Verint’s 2019 Global research of 34,000 people in 18 countries. We will explore consumer behaviour and expectations, attitudes towards technology at work, and how to deploy a hybrid workforce (man and machine working together) in your organisation to better engage your customers.
David Hudson, Regional Director EMEA, Verint ForeSee
Suzanne Gray, General Manager, Group Customer Strategy, BMW Group UK LTD
CX Europe 2020 · November 18 – 19 · London
InterContinental London — The O2
1 Waterview Drive
London SE10 0TW, United Kingdom
Take advantage of our team discount by using discount code 5FORR4 for 5 tickets for the price of 4!