Meet With Our Analysts

Forrester forums offer unparalleled opportunities for meetings with our best-in-class analysts & experts. 1-on-1 meetings are 20-minute networking and guidance discussions focused on addressing a specific question or topic aligned to the analyst coverage area.

Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. Stay tuned for more information.

For additional information about onsite analyst meetings, contact Maddie Beatson 

Analysts & Experts

Aaron Zarwan, Senior Advisor, Leadership Board
Coverage:Communicating insights with data visualization and storytelling, Enabling an insights-driven organization, Managing Insights during Extraordinary Times and Turning data and analytics into insights and insights into action.

Alla Valente, Analyst
Coverage: Governance Risk & Compliance (GRC), Supply Chain Risk, Third-Party Risk,  RegTech,  IT Governance, Information Security, Risk Management, Ethics & Compliance, Business Resilience, Corporate values.

Andrew Hogan, Principal Analyst
Coverage: Digital Agencies, Digital Customer Experience, Digital Experience Service Providers, Key Performance Indicators (KPIs), Metrics, Mobile Apps, Mobile Web, Online Retail, Personalization, Responsive Design, Usability Testing, and User Experience.

Angelina Gennis, Analyst
Coverage: Customer Experience Transformation, Corporate Culture, and Design Thinking.

Anjali Lai, Senior Analyst
Coverage: Consumer Behavior, Consumer Decision-making, Emotion, Empowerment, Values, Path to Purchase, Loyalty, Survey Design and Research, Qualitative Research, Market Research Methods

Art Schoeller, Vice President, Principal Analyst
Coverage: Contact center technology, Collaboration technology, Conversational AI, COVID-19 Pandemic strategies for contact centers.

Brandon Purcell, Principal Analyst
Coverage: Artificial Intelligence, Customer Analytics, Customer Intelligence, Segmentation, Customer Lifetime Value, Al Ethics, Data Science, Machine Learning and Text Analytics.

Brandon Verblow, Forecast Analyst
Coverage: Advertising, Digital Marketing, Mobile Advertising, Online Video Advertising, Search Advertising, Social Media Advertising.

Brendan Witcher, Principal Analyst
Coverage: Personalization, Omnichannel Commerce, B2C eCommerce Strategy, Digital Store Transformation, Organizational Structures for Digital/eBusiness, Omnichannel/Multichannel Commerce; Multichannel Selling Strategies, Cognitive Computing, Virtual Agents, Self-Service Solutions, Retail Analytics, Pricing Solutions, Same Day Delivery, IoT, Mobile, Self-Checkout; RFID and Artificial Intelligence.

Bret Sanford-Chung, Vice President, Chief Marketing Officer, Executive Partner
Coverage: Brand strategy, Marketing strategy, Agency relations, Organization Design, Product Positioning, omnichannel Communications Design and Persona Development.

Boris Evelson, Vice President, Principal Analyst
Coverage:Text Analytics/NLP, Business Intelligence (dashboards, data visualization).

Caroline Robertson, Vice President, Research Director
Coverage: B2B Marketing; Sales and Channel Transformation; B2B Buying; Customer Lifecycle Marketing; Sales Enablement; Marketing, Sales and Channel Technology.

Chris Condo, Principal Analyst
Coverage: Agile Software Services Providers, Application Development & Delivery, Continuous Delivery, DevOps, Software Product Development and Value Stream Management.

Christine Brozek, Director, Principal Consultant
Coverage: B2B, Content Marketing, Survey Design and Research, Quantitative Research, Thought Leadership, Qualitative Research, Market Research Methods, and Customer Insights.

Cinny Little, Principal Analyst
Coverage: Analytics Advocacy, Change Management, Competitive Intelligence, Consumer Intelligence, Customer Centricity, Data Preparation, Data Storytelling, Globalization & Localization and Key Performance Indicators (KPIs).

Collin Colburn, Senior Analyst
Coverage: Digital Marketing, eCommerce Advertising (i.e., Amazon Advertising, Walmart Media Group, Target Roundel), Emerging Marketing Channels, Future of Media, Mobile Advertising, Mobile Search, Paid Search, Search Engine Optimization.

Dipanjan Chatterjee, Vice President, Principal Analyst
Coverage: Brand Strategy, Brand Positioning, Brand Equity, Brand Measurement and Value, Global Brand Management, Creating a Differentiated Brand, Entering New Markets and Customer-Driven Branding.

Dave Johnson, Principal Analyst
Coverage: Employee experience, Customer experience, Employee engagement, Measurement, EX Program, Science and Psychology of  EX

David Truog, Vice President, Research Director
Coverage: Agile, Customer Experience  Transformation, Customer Engagement, Customer Emotion, Customer Journey, Customer Life Cycle, Customer Understanding, Experience Design, Human-Centered Design, Product Management, Service Design and User Experience.

Ellen Carney, Principal Analyst
Coverage: Life Insurance; P&C Insurance; Group & Benefits Insurance; Wealth Management Technology; Investments/Asset Management Technology and Legacy Systems.

Emily Collins, Interim Research Director
Coverage: Customer Advocacy, Customer Centricity, Customer Emotion, Customer Engagement, Customer Life Cycle, Customer Understanding, Digital Marketing, Gamification, Loyality, Marketing Measurement, Marketing Methods, Marketing Service Providers.

Erin Streeter, Vice President, Global Production Lead, Certifications
Coverage: Core and Advanced Certification for CX and B2B Marketing at the Team and Enterprise Levels, Custom Certification Programs, Certification Products to support CX Transformation, CX Foundations, Customer Journey Mapping, CX Management, Innovating CX, and Design Thinking.

Faith Adams, Senior Analyst
Coverage: Customer Centricity, Customer Experience Measurement, Customer Feedback Management (CFM), Customer Onboarding, Customer Experience technologies, Health Plans & Health Providers, Life Insurance, Net Promoter Score (NPS), and VoC / Voice of Customer.

Fiona Swerdlow, Vice President, Research Director
Coverage: The Future of the Digital Store; Trends in digital store technology; The State of commerce technology; The state of Omnichannel Retail; Build A Digital Store Transformation Plan; Assess Your Digital Store Maturity; Develop a Digital Store Strategy; Select Your Digital Store Ecosystem Vendors and How to Implement and optimize Omnichannel fulfillment programs.

Frank E. Gillett, Vice President, Principal Analyst
Coverage: Internet of Things, Connected Experiences, Subscription for Physical Products, Smart Home, Connected Car, Future of Transportation, , Consumer Electronics, Technology/Business Strategy

Gina Bhawalkar, Principal Analyst
Coverage: Accessibility, Design Operations, Design Systems, Design Thinking, Digital Customer Experience, Inclusive Design, Organizational Structures for Design, Relationship Of User Experience and Customer Experience Scaling Design, User Experience, User Experience in Banking.

Greg Barber, Senior Advisor, Customer Experience Council
Coverage: CX Governance, Prioritization, Healthcare, Measurement and ROI, Predictive Analytics, Employee Experience, and Voice of the Customer (VOC).

Harley Manning, Vice President, Research Director
Coverage: Customer Experience, the ROI of customer experience, the Customer Experience Index, and Customer Experience Management.

Heidi Shey, Principal Analyst
Coverage: Biometrics, Data & Information Protection, Data Breach Notifications & Incident Response, Data Classification, Data Discovery & Flowing Map, Data Loss Prevention, Data Security, Encryption, Information Security, Privacy, Regulations & Legislation and Technology

Holly Felicetta, Senior Product Manager
Coverage: Core and Advanced Certification for CX and B2B Marketing at the Team and Enterprise Levels, Custom Certification Programs, Certification Products to support CX Transformation, CX Foundations, Customer Journey Mapping, CX Management, Innovating CX, and Design Thinking.

Ian Jacobs, Principal Analyst
Coverage: Agent Performance Management, Artificial Intelligence, Chatbots, Conversational AI, Conversational Analytics, Clarabridge, Contact Center Outsourcing, Contact Center Technologies & Processes, Customer Service Solutions, Digital Transformation.

Jackie Bonifant, Senior Consultant
Coverage: CX Management, CX Design, UX Design.

James McQuivey, Vice President, Principal Analyst
Coverage: Change Management, Consumer Psychology, Employee Psychology, Disruptive Business trends, Innovation, Future of Work, PandemicEX and Future Fitness.

Jay Pattisall, Principal Analyst
Coverage: Advertising, Advertising Agencies, Digital Agencies, In-House Agencies and Media Buying.

Jeff Becker, Senior Analyst
Coverage: Clinical Quality Improvement, Provider Revenue Recognition, Healthcare; digital workflow Automation, Electronic Health Records (EHR), Healthcare IoT; Healthcare Technology, Cloud adoption in healthcare, Enterprise Health Clouds and Voice Of The Employer in Healthcare.

Jeff Lash, Vice President, Group Director
Coverage: Product management, Customer Needs Discovery, Product Portfolio Management, Pricing and Packaging, Product Innovation and Product life cycle Management.

Jeffery Williams, Senior Analyst
Coverage: Digital Business Strategy; Digital Business Strategies; Insurance; Insurance eBusiness; insurance ecosystem; Life & Group Insurance; Life Insurance; Property & Casualty Insurance; Internet of Things; Connected World and Internet of Things

Jen Sanning, Vice President, Chief Marketing Officer, Customer Experience Executive Partner
Coverage: Brand Experience, Customer Engagement, Customer Experience Strategy, Digital Transformation, Integrated Marketing (Cross-Channel) and Organizational Structure.

Jenny Wise, Principal Analyst
Coverage: Customer Experience Strategy, Customer Understanding, Experience Design, Design thinking, Emerging technologies and interactions, Innovation strategy, Personalization, User Experience, and Voice interactions.

Jessica Liu, Senior Analyst
Coverage: Advertising, Social Analytics/Measurement, Social Listening/Intelligence, Social Marketing, Social Media,  Social Networks and Social Technology.

Jim Nail, Principal Analyst
Coverage: Marketing measurement, Values-Based Consumers/Marketing, Convergence of TV/Streaming

Joanna O’Connell, Vice President, Principal Analyst
Coverage: Advertising (Omnichannel and Cross-Channel), advertising Technologies, The Future of Advertising, Advertising Organizational Design and Programmatic Buying.

Joe Stanhope, Vice President, Principal Analyst
Coverage: Campaign Management, Customer Data Platform, Customer Intelligence, Direct Marketing, Enterprise Marketing Platforms, Marketing Automation, Marketing Organizational Structure and Online Marketing Technology.

Jonathan Masland, Principal Consultant
Coverage: CX Management and Maturity, CX Vision and Strategy, CX Measurement and Voice of the Customer Programs, Customer Insights and CX Design.

J.P. Gownder, Vice Principal, Principal Analyst
Coverage: Amazon, Artificial Intelligence, Augmented Reality, Business & IT Alignment, Cognizant, Employee Experience, Future of Work, Google, Microsoft, Robotic Process Automation (RPA) and The Adaptive Workforce.

Judy Weader, Senior Analyst
Coverage: Culture, Employee Experience, Government, Healthcare Customer Experience, Prioritization and Return On Investment (ROI).

Justin Klapprodt, Principal Consultant
Coverage: CX (vision, strategy, measurement, VOC, persona development, Journey Mapping), Employee Experience strategy & transformation, Marketing technology strategy & vendor landscape, Loyalty Strategy and Customer Analytics.

Kara Hoisington, Senior Consultant
Coverage: Contact Center Optimization, CX Design, CX Measurement and Healthcare.

Katelyn Sprang, Advisor, CX Leadership Board
Coverage: ROI of CX (regulated industries), Building and Socializing a CX Vision, Prioritization.

Katie Fay, Product Manager
Coverage: Core and Advanced Certification for CX and B2B Marketing at the Team and Enterprise Levels, Custom Certification Programs, Certification Products to support CX Transformation, CX Foundations, Customer Journey Mapping, CX Management, Innovating CX, and Design Thinking.

Katy Tynan, Principal Analyst
Coverage: Leadership, Culture, EX Engagement, Learning and Development, Career Development, Coaching and Inclusion, Diversity, Pandemic EX and Future of Work.

Kelly Price, Senior Analyst
Coverage: Customer Centricity, Customer Experience Management & Scenarios, Customer Understanding, Design Research, Journey Mapping, Usability Testing, User Experience and User Experience Research.

Kjell Carlsson, Principal Analyst
Coverage: Automated Machine Learning, Augmented Intelligence, Computer Vision, Data Science Best Practices, Predictive Analytics & Machine Learning (Modelops, MLops), Tools and Speech Recognition & Speech Analytics.

Larry Robiner, Vice President, Consulting Director
Coverage: Analytics, B2B Marketing, B2C Marketing, Customer Experience Maturity, Customer Experience Strategy, CX Measurement and Metrics, Customer Insights, Employee Experience and Voice of the Customer.

Laura Ramos, Vice President, Principal Analyst
Coverage: ABM Strategy, Account Based Marketing, B2B Marketing, B2B Marketing Mix, Content Marketing, Customer Advisory Board, Customer Advocacy, Customer Engagement, Customer Marketing, Employee Engagement, Marketing Messaging, Marketing-Sales Alignment, Message/Value Proposition Creation, Reference/Referral Management, Sales Enablement, Thought Leadership and Virtual/Digital Events.

Lizzie Guerra, Advisor, Customer Experience Council
Coverage: CX Culture, Employee Experience and Voice of the Customer.

Lori Wizdo, Vice President, Principal Analyst
Coverage: B2B Marketing Strategy, B2B Marketing Transformation; The B2B Marketing Renaissance, Messaging and Content Strategies, Thought Leadership, Buyer Journey and Engagement Strategies, Digital Marketing, Marketing Organization and Leadership, Marketing/sales alignment; Marketing Automation and Marketing Measurement.

Mary Pilecki, Vice President, Research Director
Coverage: Marketing innovation maturity, Enterprise marketing technology, Consumer Privacy and Trust, Search Marketing, Marketing Services Providers and Media.

Maura Howley, Principal Advisor, Digital Business Council
Coverage: Digital Organization, Building a Digital Talent Roadmap, Digital Culture, Digital Prioritization and Emerging Technologies.

Maxie Schmidt, Principal Analyst
Coverage: Customer Experience metrics and measurement programs, Measuring emotion in Customer Experience, Going beyond surveys to measure Customer Experience Value for customer, Making the case for CX, ROI of CX.

Nancy Vega, Vice President, Chief Marketing Officer, Customer Experience Executive Partner
Coverage: Customer Journey Mapping Customer Experience Analytics, Customer Experience Management, Customer Experience Strategy, Experience Design, Test & Learn Experimentation and Voice of the Customer (VoC).

Nicole Watson, Senior Advisor – Forrester Leadership Boards 
Coverage: Brand Experience and Consumer Marketing.

Pete Jacques, Principal Analyst, CX Index
Coverage: Customer Experience Index, Customer Experience Measurement, Customer Experience Strategy, Customer Journey Mapping, Financial Services, Health Plans  & Health Providers and Voice of the Customer.

Peter Wannemacher, Principal Analyst
Coverage: Consumer Financial Services; Digital Banking Benchmarking; Digital Banking Strategies; eBusiness/eCommerce Adoption; eBusiness/eCommerce Strategy; Mobile Banking; Multichannel Selling Strategies; Online Financial Products & Services; Retail Banking; The Mobile Channel.

Pippa Jollie, Senior Consultant
Coverage: Expectation setting and Communication during CX Initiatives, Making the case and backing it with data for customers and employees, The art of listening; voice of the customer, surveys, and employee conversations, CX isn’t just for business; case studies in telling the CX story in government agencies and Making digital CX a part of your thought brand.

Rick Parrish, Vice President, Principal Analyst
Coverage: Values-based Customer Experience consumers and strategies, Customer Experience management and government Customer Experience, Customer Experience Index

Ron Rogowski, Principal Consultant
Coverage: CX Vision and Strategy, Customer Understanding, CX Prioritization, CX Design, CX Measurement, CX Culture, CX Enablement, CX Management and Digital CX.

Ruth Steinberg, Principal Consultant
Coverage: Customer Understanding, CX Prioritization, CX Design, CX Measurement, CX Culture, CX Enablement, CX Management, Digital CX, Governance, Large scale Technology Implementations, Portfolio Management and Vision and Strategy.

Ryan Skinner, Principal Analyst
Coverage: Adaptive Brand Marketing, Contextual Marketing, Digital Customer Experience, Integrated Marketing (Cross-Channel), Marketing Organization & Culture, Personalization, Shipping, Transportation & Logistics and User Generated Content

Shar VanBoskirk, Vice President, Principal Analyst
Coverage: Budegeting Planning, CMO priorities, Customer Obsessed Strategy,  Customer Obsessed Operating Model, Digital Marketing Marketing Organization, Email Marketing, Marketing Talent Management,  and Roadmap.

Sheryl Pattek, Vice President, Executive Programs
Coverage: Customer Engagement, Digital Business, Digital Marketing, Innovation, Integrated Marketing (Cross-Channel), Marketing Organization & Culture, and Thought Leadership.

Srividya Sridharan, Vice President, Research Director
Coverage: Advanced Analytics, Artificial Intelligence, Business Intelligence, Customer Analytics, Customer Data, Data Science, Machine Learning, Predictive Analytics and Text Analytics.

Stephanie Liu, Analyst
Coverage: Customer Data Platforms, Enterprise Marketing Platforms, Marketing Automation, Marketing Operations, Marketing Resource Management, Mobile Engagement Automation, Preference Centers and Privacy.

Su Doyle, Senior Advisor
Coverage: B2B CX, B2B Buying Cycle, Marketing-CX Collaboration and Sales Enablement.

Sujay Mukherjee, Vice President, Strategy Consulting
Coverage: Digital Customer Experience, Digital Transformation, Digital Experience Delivery, Systems of Engagement, Systems of Insights, Customer Support Experience and Operations, Self-Service, CX for IT.

Tina Moffett, Senior Analyst
Coverage: Adobe, Attribution, Business Intelligence, Campaign Management, Customer Analytics, Customer Intelligence, Data Management, Database Marketing, Direct Marketing, Marketing Measurement and Marketing Organization and Culture.

TJ Keitt, Principal Analyst
Coverage: Customer Experience Management, Customer Experience Consulting Practices, Customer Success Management, Enterprise Collaboration, Employee Enablement, Go-To-Market Strategies, Product & Solutions Strategies, and Social Media.

Tristan Back, Advisor, Customer Experience Council
Coverage: Customer Experience Measurement , Customer Feedback Management (CFM), Customer Experience Maturity, CX Champions Program and Voice of the Customer.

Vijay Raghavan, Senior Analyst
Coverage: Consumer Financial Services, Digital Banking; strategy, Mobile Banking; Investments, Wealth Management, Brokerages and Private banking​.

CX North America · June 16 – 18 · Live Virtual Experience

Take advantage of our team discount by using discount code 5FORR4 for 5 tickets for the price of 4!