CX
North America

June 7 – 9  |  Live Virtual Experience

Melissa Parrish

VP, Group Director, Forrester

Rick Parrish

VP, Principal Analyst, Forrester

Shar VanBoskirk

VP, Principal Analyst, Forrester

Anjali Lai

Anjali Lai

Senior Analyst, Forrester

Brandon Purcell

VP, Principal Analyst, Forrester

Andrew Hogan

Principal Analyst, Forrester

Carrie Johnson

Carrie Johnson

Chief Research Officer, Forrester

Justin Maguire

EVP, Chief Design Officer, Salesforce

Kelly Sigmon

Vice President, Customer Experience, United States Postal Service

Josh Ives

Senior Vice President, Customer Operations, FanDuel

Shanna Hunderup

Customer Experience Program Director, Agilent

Shane Bray

SVP, Chief Customer Experience Officer, Blue Cross Blue Shield of Louisiana

Victoria Wadsworth

Associate Vice President - Brand, Customer Experience, Business Public Relations, Agilent

Michael Roberts

Chief Marketing Officer, Retail, Vanguard

Andrea Brimmer

Chief Marketing & Public Relations Officer, Ally Financial

Luis Angel-Lalanne

VP, Customer Listening, Global Servicing Group, American Express

Alicia Enciso

Chief Marketing Officer, Nestlé USA

Eric Way

Global Head of Inclusion, Diversity and CSR, Schindler Group

Harley Manning

VP, Research Director, Forrester

Ian Jacobs

VP, Research Director, Forrester

David Truog

David Truog

VP, Principal Analyst, Forrester

Maxie Schmidt

VP, Principal Analyst, Forrester

Angelina Gennis

Senior Analyst, Forrester

James L. McQuivey, PhD

VP, Principal Analyst, Forrester

Joana de Quintanilha

VP, Principal Analyst, Forrester

Judy Weader

Senior Analyst, Forrester

Cinny Little

Principal Analyst, Forrester

Faith Adams

Faith Adams

Senior Analyst, Forrester

Katy Tynan

Principal Analyst, Forrester

Mary Pilecki

VP, Principal Analyst, Forrester

TJ Keitt

Principal Analyst, Forrester

Dipanjan Chatterjee

Vice President, Principal Analyst, Forrester

Gina Bhawalkar

Principal Analyst, Forrester

Su Doyle

CX Exec Partner & Sr Analyst, Forrester

Kjell Carlsson

Kjell Carlsson, Ph.D.

Principal Analyst, Forrester

Kelly Price

Kelly Price

Senior Analyst, Forrester

J.P. Gownder

VP, Principal Analyst, Forrester

James McCormick

Principal Analyst, Forrester

David Johnson

Principal Analyst, Forrester

Alyson Clarke

Principal Analyst, Forrester

Betsy Summers

Principal Analyst, Forrester

Fatemeh Khatibloo

VP, Principal Analyst, Forrester

Mike Proulx

Mike Proulx

VP, Research Director, Forrester

Jay Pattisall

Principal Analyst, Forrester

Steve Peltzman

Chief Business Technology Officer, Head of FeedbackNow, Forrester

Jenna Wohead

Director, Certification, Forrester

Pete Jacques

Principal Analyst, CX Index, Forrester

Rania Makriyiannis

Principal Consultant, Forrester

Jinan Budge

Principal Analyst, Forrester

Vasupradha Srinivasan

Senior Analyst, Forrester

Sam Higgins

Principal Analyst, Forrester

Jen Sanning

VP, CMO Executive Partner, Forrester

Nancy Vega

VP, CX Executive Partner, Forrester

Ryan Trafton

Executive Partner Advisor, Forrester

Bret Sanford-Chung

VP, CMO Executive Partner, Forrester

Jane Honey

Senior Product Director, Intercom

Annie Corbett

Senior Manager, User Research, DraftKings, Inc.

Jim Freeze

Chief Marketing Officer, Interactions

Matt Dixon

Chief Research & Innovation Officer, Tethr

Ted McKenna

SVP of Research, Tethr

Asha Aravindakshan

VP of Customer Delight & Operations, Sprinklr

Eric Martin

Senior Manager of Data Partnerships, Twitter

Michael Harris

Chief Product Officer and CMO, Alvaria

Tony Lorentzen

Senior Vice President, Omni-Channel Solutions & Analytics Enterprise, Nuance

Kevin Fleet

VP of Advisory Services, Informatica

Khoi Hoang

VP, Strategic Initiatives and Principal Architects, Informatica

Nick Dobbins

Senior Principal Architect, Informatica

Janelle Estes

Chief Insights Officer, UserTesting

Harsha Thayi

Senior Manager of User Experience, T. Rowe Price

Andrew Kaiser

Solutions Consultant, Sprinklr

Dustin Raney

Director of Identity Innovation, Acxiom

Jake Stites

Enterprise Account Executive, Bloomfire

Cory Munchbach

Chief Operating Officer, BlueConic

Dan Michaeli

CEO & Co-Founder, Glia

Allison Humphries

VP Strategy, Appnovation

Anton Morrison

VP Experience Design, Appnovation

Jason Huffman

SVP, Director of Customer Experience, Atlantic Union Bank

Eric Head

VP, Experience Leadership, Verint

Jackie Potts

Director, VOC Strategy, Concentrix

Mandy McCarthy

Chief Marketing Officer, Garden of Life

Phillip Jackson

Chief Commerce Officer, Rightpoint

Esfand Pourmand

SVP of Global Subscription, News Corp

John Finch

VP Enterprise Product Marketing, Zendesk

Brian Ivanovick

VP of Solutions Consulting,

Ellie Dubbs

Product Strategist, VOC Solutions, Concentrix

Jeff Michaud

VP Client Strategy, imimobile, a Cisco Company

Katie Barends

Solutions Consultant, Iterable

Ania Rodriguez

CEO & Founder, Key Lime Interactive

Sally Cohen

Customer User Experience Director, Infoblox

Dali Szostak

Lead Researcher, Google

John Stauffer

Managing Director, Strategy, DEG

Stephanie Bannos

VP, Global Leader of Customer Experience Solutions, Rightpoint

Jamie Menn

Solutions Consultant, Verint Experience Management

Tyler Lessard

Chief Video Strategist, Vidyard

Lisa Kant

Vice President of Product Marketing, Zendesk

David McKay

Product Manager, CallMiner

Hung Vu

Managing Partner, Brillio

Joseph King

CMO, Brillio

Sandhya Balakrishnan

Region Head, Brillio

Cammy Enck

InMoment Client Success Director, Healthcare Practice

Brian Bruner

Global Director of Customer Loyalty, Abbott Diagnostics

Fabrice Martin

Chief Product Officer, Clarabridge

Srini Nallasivan

Executive Vice President, Chief Analytics Officer, Head of Enterprise CRM, US Bank

Tate Olinghouse

Chief Client Officer, Acxiom

J.D. Little

DXP Strategist, Progress Sitefinity

Eric Kirby

Solutions Sales Lead, Liferay

Mark Reynolds

Vice President, Global Customer Operations, Digital Reality

Liz Tassey

Global Head of Product Marketing, Qualtrics

Beth Ziff

Executive Vice President, Customer Engagement, Premiere Response

Kathleen Brenner

Vice President, Operations, Premiere Response

Kourosh Karimkhany

Product Manager, IBM Watson

Carole McCluskey

Chief Customer Officer, Tealium

Michelle Emerson

Executive Director, Workplace & Customer Experience , Verizon Business Group

Ken Harrington

Vice President, Virtual Channels Cloud Services, Wells Fargo

Nate Wright

Vice President of Product Marketing, UserTesting

Nick Wellner

Senior Account Executive, Intercom

Mandy Cudahy

Director of Content Marketing, GrubHub

Ben Riggle

Head of Sales US & LATAM, Talkwalker

Aaron Kaufman

Director of Social Media and Community, Square Enix

Scott Wassmer

General Manager, Americas, Appnovation

Steve Peretz

Director, Health Experience & Product Strategy, Appnovation

Jannienne Jones Verse

Chief Strategy, Business Development and Marketing Officer, Northern Arizona Healthcare

Tricia Aguilar

Head of Solutions Strategy, Forsta

Greg Rose

Chief Experience Officer, Intellum

Alexandra Nation

Principal Solution Engineer, Qualtrics

Darren Kunkle

Director of Technical Marketing, Talkdesk

Joseph Zieff

Solutions Director, Talkwalker

Rachael Zahn

VP, Marketing & Sales Optimization, Investis Digital

Will Devlin

VP Marketing, MessageGears

Boris Grinshpun

General Manager of CRM and Digital Solutions, LiveVox

Jim Lynch

Sr. Director of Product Marketing, LiveVox

Brian LaRoche

Director, Events & Field Marketing, CallMiner

Bob Kanzler

Principal, Business Applications Consulting, RSM US LLP

Shona Bang

Product Marketing Manager, Microsoft

Sean Albertson

Managing Director, Client Experience Measurement & Analytics, Charles Schwab & Co., Inc.

Jeremy Strang

Global Senior Manager Customer Intelligence, DHL

Kevin Bane

MIS Project Manager, Philadelphia Housing Development Corp (PHDC)

Kevin Mefford

Solutions Advisor, Medallia

Katherine Calvert

CMO, Khoros

Riaz Raihan

President of Products, Alida

Franchesca Hernandez

Assistant Manager, Business Excellence, Customer Experience Management, Insular Life Assurance Co., Ltd.

Dan Ramirez

AVP, Head of Business Excellence, Insular Life

Steven Medeiros

Senior Vice President and General Manager, APAC, Alida

Veronica Fernandez Franyuti

Sr. Manager & CX Strategy VoC Lead, TracFone Wireless

Guilherme Koga

Director Care Analytics - Customer Experience and Strategy, Samsung Electronics America

Gabe Chabot

Communications and Technology Lead, Santa Energy Corporation

Louis Summe

CEO and Co-Founder, LiveVox

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CX North America · June 7 – 9 · Live Virtual Experience

Take advantage of our team discount by using discount code 5FORR4 for 5 tickets for the price of 4!