Penny Wise

President, 3M Canada

Tony Rodoni

Executive Vice President, Customer Experience, Salesforce

Sandra Rondzik

VP, Client Experience Measurement & Insights, Canadian Imperial Bank of Commerce (CIBC)

Beth Ard

Vice President of Customer Experience, CenturyLink

Jen Zamora

Senior Director, Global Customer Experience and Employee Experience, Dow

Ovetta Sampson

Principal Creative Director, Sampson & Associates, IDEO Alumna

Karen Pascoe

SVP, Experience Design, MasterCard

Marcia Sanford

VP, Member Research and Intelligence, Navy Federal Credit Union

Andrea Brimmer

Chief Marketing & Public Relations Officer, Ally Financial

Gratia Carver

Chief Experience Officer, Blue Cross and Blue Shield of Kansas City

Michelle Mullineaux

Chief Marketing & Communications Officer, JUST Capital

Jeff Youngs

VP, Client Experience, First Command Financial Services

Amy Shioji

Head of Customer Experience & Insights, Strategic Eduction

Mike Tripp

VP, Guest Experience, Lexus Division, Toyota Motor North America (TMNA)

Beth Wade

Global Chief Marketing Officer, VMLY&R

Catherine Wolf

Director, Customer Experience for Sustainability, Autodesk

Matthew Jafarian

EVP, Business Strategy, Miami Heat

Allyson Witherspoon

VP, Marketing Communications & Media, Nissan Motor Corporation

Scott Tegethoff

President OMD NY Global Accounts,

Jhumur Choudhury

Research Lead, Business and Wealth, ATB Financial

Melissa Parrish

VP, Group Director, Forrester

Dipanjan Chatterjee

Vice President, Principal Analyst, Forrester

Anjali Lai

Anjali Lai

Senior Analyst, Forrester

Harley Manning

VP, Research Director, Forrester

Rick Parrish

VP, Principal Analyst, Forrester

Emily Collins

Principal Analyst, Forrester

Maxie Schmidt

Principal Analyst, Forrester

Mary Pilecki

VP, Research Director, Forrester

TJ Keitt

Principal Analyst, Forrester

Jennifer Wise

Principal Analyst, Forrester

Jay Pattisall

Principal Analyst, Forrester

Steve Peltzman

Chief Business Technology Officer, Head of FeedbackNow, Forrester

Lori Wizdo

VP, Principal Analyst, Forrester

Faith Adams

Faith Adams

Senior Analyst, Forrester

Joe Stanhope

VP, Principal Analyst, Forrester

Stephanie Liu

Analyst, Forrester

Brandon Purcell

Principal Analyst, Forrester

Jeff Lash

VP, Group Director, Product Management, Forrester

Andrew Hogan

Principal Analyst, Forrester

David Johnson

Principal Analyst, Forrester

Brigitte Majewski

VP, Research Director, Forrester

Jim Nail

Principal Analyst, Forrester

Tina Moffett

Senior Analyst, Forrester

Kelly Price

Kelly Price

Senior Analyst, Forrester

Collin Colburn

Collin Colburn

Senior Analyst, Forrester

Michelle Yaiser

Principal Analyst, CX Index, Forrester

Gina Bhawalkar

Principal Analyst, Serving Customer Experience Professionals, Forrester

Judy Weader

Senior Analyst, Forrester

Ryan Skinner

Principal Analyst, Forrester

Angelina Gennis

Analyst, Forrester

Cinny Little

Principal Analyst, Forrester

Joanna O'Connell

Vice President, Principal Analyst, Forrester

Laura Ramos

VP, Principal Analyst, Forrester

Renee Murphy

Principal Analyst, Forrester

Thomas Stilling

VP, Digital Research, Forrester

Joana de Quintanilha

VP, Principal Analyst, Forrester

Shar VanBoskirk

VP, Principal Analyst, Forrester

James L. McQuivey, PhD

VP, Principal Analyst, Forrester

Alla Valente

Analyst, Forrester

Ian Jacobs

Principal Analyst, Forrester

J.P. Gownder

VP, Principal Analyst, Forrester

Christopher Condo

Principal Analyst, Forrester

James McCormick

Principal Analyst, Forrester

Karine-Cardona-Smits portrait

Karine Cardona-Smits

Senior Analyst, Customer Experience, Forrester

Art Schoeller

VP, Principal Analyst, Forrester

Jen Sanning

VP, CMO Executive Partner, Forrester

Fabrice Martin

Chief Product Officer, Clarabridge

Abby Monaco

Senior Product Marketing Manager, Nexidia

Michael O’Malley

Managing Director - Head of GlobalLink Synergy, State Street Global Markets

Eric Lachance

Business Leader, Rightpoint, a Genpact Company

Kristi Knight

Chief Marketing Officer, InMoment

Jon Cook


Eric Head

VP, Verint Experience Management

Steve Bell

Director, Product Marketing, Talkdesk

Matt Dale

VP of Customer Support, Illuminate Education

Francis Perrin

Chief Marketing Officer, Ste. Michelle Wine Estates

Rahul Avasthy

Digital Transformation & Experience Lead, Abbott

Jackie Potts

Director, VOC Strategy, Concentrix

Grad Conn

Chief Experience & Marketing Officer, Sprinklr

Sulabh Saxena

Director – Business Digital Experience – Strategy & Innovation , AT&T

Janelle Estes

Chief Insights Officer, UserTesting

Valerie Egan

VP, Customer Experience, Waste Management

Holly Carter

Director of Product Marketing, Confirmit

Beth Magee

VP, Marketing, Confirmit

Blake Emal

Senior Manager, Demand Gen, Talkdesk

Simon Fraser

VP, Customer Experience Strategy, InMoment

Madeleine Linden

Senior Manager, CX Insights, Virgin Money UK

Ryan Darby Martin

Senior Program Manager, Microsoft

Tricia Aguilar

Director of Solutions Managementq, Confirmit

Jean Machart

VP of Digital, UnitedHealthcare

Sherrie Austin

CCXP, Regional Sales Director, InMoment

Michelle Cullinan

Global Head of Digital Experience, Juniper Networks

Rohan Sinha

Senior Consultant UK, Qualtrics

Moira Dorsey

XM Catalyst, XM Institute, Qualtrics

Sebastian McClintock

Global Director of Customer Experience, Delivery Hero

Sid Banerjee

Founder & Chief Strategy Officer, Clarabridge

Todd Grossman

CEO Americas, Talkwalker

Troy Janisch

VP/Director of the Social Intelligence Team, U.S. Bank

Mike Woods

Head of Acxiom/IPG Customer Integration, Acxiom

Kirk Vidinghoff

Digital Analytics Manager, Republic Services Inc.

Chris Field

Director of Solutions Architecture, Pointillist

Alan Ranger

VP, Global Market Development, LivePerson

Holly Carroll

VP, Customer Service & Contact Center Operations, David's Bridal

Brian Stucki

EVP and GM, Customer Experience Business, Qualtrics

Dorit Oren Israeli

Director of Product Marketing,

Carl Wong

Co-Founder & CEO, Medallia LivingLens

Michael Harris

Chief Marketing Officer, Aspect Software

Tomas Odio

Regional Manager Shared Services, BAC Credomatic

Berny Chavarria Castillo

Head of Regional Projects & Digital Channels, BAC Credomatic

Michael Mallett

Solutions Principal, Customer & Digital Experience, Medallia

Anna Marie Redmond

VP, Client Experience Director, Sterling National Bank

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