CX Summit
North America

J.P. Gownder

VP, Principal Analyst,
Forrester

Katy Tynan

VP, Principal Analyst,
Forrester

Dipanjan Chatterjee

Vice President, Principal Analyst,
Forrester

Judy Weader

Principal Analyst,
Forrester

Sharyn Leaver

Chief Research Officer,
Forrester

Audrey Chee-Read

Principal Analyst,
Forrester

Rick Parrish

VP, Research Director,
Forrester

Dr. Brita Andercheck

Chief Data Officer and Director of the Office of Data Analytics and Business Intelligence,
City of Dallas

Vishal Bhalla

SVP, Chief Experience Officer,
Advocate Health

Matthew Blasco

Managing Director and Head of Customer Analytics,
JP Morgan Chase

Missy Dunagan

Director, AI Strategy and Solutions,
tekcity.ai

Tom Hutchins

Vice President - Technology Governance, Strategy & Business Operations,
Tractor Supply

Barbara Lincoln

Director of Customer Satisfaction & Integration,
Erie Insurance

Cory Munchbach

Chief Executive Officer,
BlueConic

Aniket Navalkar

Vice President, Survey & Insights,
Advocate Health

Abhii Parakh

Vice President, Head of Enterprise Experience,
Prudential Financial

Julie Rickis

Head of CX Development,
MassMutual

Phil Rubin

Founder & Principal,
Grey Space Matters

Kamilah Sanders

Founder/CEO,
Greater Than Equal®

Christie Sandoval

Senior Vice President, Customer Experience,
T-Mobile

Kerry Sette

Vice President of Consumer Research and Insights,
Voya Financial

Reed Smith

Ardent Health,
Chief Consumer Officer

Sera Tanner

Customer Experience Director,
Delta Dental of New Jersey and Connecticut

Naj Uddin

Senior Vice President & Chief Information Officer,
AARP

Chris Valleskey

Group Director, Creative Technology,
Eversana

Norm Yustin

Yustin,
Russell Reynolds Associates

Mo Allibhai

Senior Analyst,
Forrester

Max Ball

Principal Analyst,
Forrester

Gina Bhawalkar

Principal Analyst,
Forrester

Senem Guler Biyikli

Analyst,
Forrester

Fadjanie Cadet

Director, Diversity & Inclusion,
Forrester

Dipanjan Chatterjee

Vice President, Principal Analyst,
Forrester

Audrey Chee-Read

Principal Analyst,
Forrester

Katy Cobian

VP, Executive Partner,
Forrester

Emily Collins

VP, Research Director,
Forrester

Rowan Curran

Senior Analyst,
Forrester

Su Doyle

Senior Analyst,
Forrester

Eric Epstein

VP, Executive Partner,
Forrester

Colleen Fazio

Senior Analyst,
Forrester

Chuck Gahun

Principal Analyst,
Forrester

Angelina Gennis

Senior Analyst,
Forrester

Melissa Gill

VP, CX Executive Partner • Executive Program,
Forrester

Michele Goetz

VP, Principal Analyst,
Forrester

J.P. Gownder

VP, Principal Analyst,
Forrester

Katerina Gryparis

VP, Executive Partner,
Forrester

Patrick Hayes

Product Manager, Certification,
Forrester

Kim Herrington

Senior Analyst,
Forrester

Kara Hoisington

Principal Consultant,
Forrester

Ian Jacobs

VP, Research Director,
Forrester

Pete Jacques

Principal Analyst,
Forrester

David Johnson

Principal Analyst,
Forrester

Keith Johnston

VP, Group Director,
Forrester

AJ Joplin

Senior Analyst,
Forrester

Aaron Katz

VP, Research Director,
Forrester

Zeid Khater

Analyst,
Forrester

Sucharita Kodali

VP, Principal Analyst,
Forrester

Nikhil Lai

Senior Analyst,
Forrester

Sharyn Leaver

Chief Research Officer,
Forrester

Jessica Liu

Principal Analyst,
Forrester

Stephanie Liu

Senior Analyst,
Forrester

Christina McAllister

Senior Analyst,
Forrester

Mary Pilecki

VP, Principal Analyst,
Forrester

Mike Proulx

VP, Research Director,
Forrester

Brandon Purcell

VP, Principal Analyst,
Forrester

Jonathan Roberts

Senior Analyst,
Forrester

Ron Rogowski

VP, Executive Partner,
Forrester

Jen Sanning

Executive Partner,
Forrester

Rich Saunders

Senior Analyst,
Forrester

Joe Stanhope

VP, Principal Analyst,
Forrester

David Truog

VP, Principal Analyst,
Forrester

Arielle Trzcinski

Principal Analyst,
Forrester

Shar VanBoskirk

VP, Principal Analyst,
Forrester

Peter Wannemacher

Principal Analyst,
Forrester

Rusty Warner

VP, Principal Analyst,
Forrester

Judy Weader

Principal Analyst,
Forrester