Why Attend CX North America

New for 2020, Forrester will host the largest CX flagship experience in North America: CX 2020.

Consolidating our multiple successful CX properties into one flagship experience creates a powerful opportunity to drive acceleration in learning, engagement, and discovery. CX and marketing professionals rely on CX North America to help them to unlock the transformative power of customer experience, and with over 50 Forrester analyst experts, 1,000 CX executives and leaders, and dozens of cutting-edge solution providers, this ecosystem results in the must-attend CX experience in 2020.

Live Virtual Experience

Here’s what you can look forward to at this year’s CX North America live virtual experience:

  • 100+ live-streaming sessions providing thought-provoking guidance and dialogue on CX and Marketing best practices
  • 8 Forrester-led keynote presentations and 1 special guest keynote
  • Exclusive performance from Grammy-award winner, Sheryl Crow
  • On-demand access to the sessions post-event
  • 1:1 meetings with Forrester analysts to discuss your top priorities
  • Live interactive marketplace and show floor engagements with leading CX and Marketing solution partners
  • Virtual networking opportunities to interact with other participants in real-time
  • Special programs including: CX Certification; CX Index recognition