Change The Game — Leading Radical CX Innovation

Ready, Set…

Over the past two decades, CX leaders have elevated customer experience from a theoretical into a thriving discipline by assessing and taking advantage of opportunities for quick wins and forging sets of tools ranging from employee experience to advanced analytics — all aimed at winning market share by winning over customers.

…Let’s Go

The foundation has been laid for real, disruptive innovation. It’s time to push forward and redefine the customer experience by leveraging tech, behavioral economics, and innovative ideas. Firms that move fast will gain the advantage. And it’s your race to win.

We’ll show you how to turn your wish list into a to-do list and then into a list of achievements. We’ll show you how to stop decorating with CX and start renovating. And we’ll show how to do all this in an unforgiving market reality with an economic slowdown on the horizon.


Early Bird

  • Clients


  • Non-clients


  • Government, education, and nonprofit


Team Discounts

Take advantage of our team discount by using discount code 4FORR3 for 4 tickets for the price of 3!

  • 4 Client Passes


  • 4 Non-Client Passes


  • 4 Government, education, and nonprofit


Our Global Corporate Partners

Keep Up To Date

Receive emails about updated speakers, agenda items and new research related to Customer Experience.

Thank you for subscribing!