The Total Experience — Step Up To The High-Stakes Future Of Experience Design
Customers interacting with your company right now are forming perceptions that you know will determine if they engage with you again. But do you know about how those interactions shape perceptions?
You’d better, if you want your design efforts to advance your business goals. It’s not enough to spot a market need, roll out innovations, and move product. You need to master the inner workings of the total experience — how people’s experiences ignite their perceptions and drive loyalty — or not.
Facing this daunting challenge, CX leaders are in the limelight as powerful technologies like machine learning and robots push the stakes higher amid fears about automation, privacy, and bias. And with that potential reward comes risk.
At CX SF, we’ll dig into how perceptions shape successful innovation, growth, engagement, satisfaction, and retention — and what you can do about it.
Featured Speakers
John Maeda
Chief Experience Officer, Publicis Sapient
Maria Giudice
Author & Founder, Hot Studio
Tad Toulis
Vice President of Design, Sonos
Hector Ouilhet
Head of Design, Google Search & Assistant, Google
Rachel Kobetz
Head of Experience Design, Bank of America
Kaiwei Tang
Co-Founder and CEO, Light
Pricing
Early Bird
Price increases $200 on September 16, 2019.
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Clients
$2,150
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Non-clients
$2,350
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Government, education, and nonprofit
$2,050
Individual
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Clients
$2,350
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Non-clients
$2,550
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Government, education, and nonprofit
$2,250
Team Discounts
Take advantage of our team discount by using discount code 4FORR3 for 4 tickets for the price of 3!
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4 Client passes
$7,050
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4 Non-Client passes
$7,650
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4 Government, education, and nonprofit
$6,750
Our Global Corporate Partners
CX SF 2019 · October 17 – 18 · San Francisco Marriott Marquis
San Francisco Marriott Marquis
780 Mission St.
San Francisco, CA 94103
Hotel website · Group Rate
Take advantage of our team discount by using discount code 4FORR3 for 4 tickets for the price of 3!