Meet With Our Analysts On-Site

Forrester forums offer unparalleled opportunities for face-to-face meetings with our best-in-class analysts & experts. Forum attendees can choose to meet with our analysts & experts one-on-one or in small groups, in order to explore individual issues and solutions.

Booking for onsite analyst & expert meetings opens on October 10. Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. For additional information about onsite analyst meetings, contact Hannah Mower.

Analysts & Experts

Adele Sage, Principal Advisor – Forrester Leadership Boards
Coverage: CX Measurement, CX Transformation, and Voice of the Customer

Andrew Hogan, Principal Analyst
Coverage: Digital Agencies, Digital Experience Service Providers, Experience Design, Key Performance Indicators (KPIs), Metrics, Mobile Apps, Mobile Web, Online Retail, Personalization, Responsive Design, Usability Testing, and User Experience

Anjali Lai, Senior Analyst
Coverage: Consumer Behavior, Consumer Decision-making, Emotion, Empowerment, Values, Path to Purchase, Loyalty, Survey Design and Research, Qualitative Research, and Market Research Methods

Brandon Purcell, Principal Analyst
Coverage: Business Intelligence, Customer Analytics, Artificial Intelligence, Advanced Analytics Best Practices, Ethics of AI, Segmentation, Customer Lifetime Value, Predictive Analytics, Customer Insights, and Text Analytics

Christine Brozek,  Director, Principal Consultant
Coverage: B2B, Content Marketing, Survey Design and Research, Quantitative Research, Thought Leadership, Qualitative Research, Market Research Methods, and Customer Insights.

Fatemeh Khatibloo,  VP, Principal Analyst
Coverage: Privacy, Privacy Experience Design, Data Ethics, Preference Management, Zero Party Data, and Consumer Data Ecosystem

Frank Gillett,  VP, Principal Analyst
Coverage: Internet of Things, Connected Experiences, Subscription for Physical Products, Smart Home, Connected Car, Future of Transportation, , Consumer Electronics, Technology/Business Strategy

Industries: Automotive, Energy & Utilities, Manufacturing, Transportation

Gina Bhawalkar,  Principal Analyst
Coverage:  Design Organizations, Experience Design, Accessibility/ADA Compliance, Inclusive Design, UX for the Banking Industry, Customer Journey Mapping, Digital Customer Experience, Financial Services, Usability Testing, User Experience, and Design Systems/Design Standards.

Greg Barber, Senior Advisor – Forrester Leadership Boards
Coverage: CX Governance and Prioritization, Healthcare, Financial Services, Marketing Automation, Measurement, Predictive Analytics, and Voice of the Customer (VOC)

Ian Jacobs,  Principal Analyst
Coverage: Agent Performance Management, Amazon, Artificial Intelligence (AI), Chatbots,  Clarabridge, Contact Center Technologies & Processes, Customer Service Solutions, Digital Transformation, Facebook, IBM, Microsoft, Online Chat, Outsourcing, Salesforce, Social Media, Verint, Virtual Agents, and Workforce Management

Jen Sanning, VP, CMO/CX Executive Partner
Coverage: Brand Experience, Customer Engagement, Customer Experience Strategy, Digital Transformation, Integrated Marketing (Cross-Channel), and Organizational Structure

Jenny Wise,  Principal Analyst
Coverage: Artificial Intelligence (AI), Customer Engagement, Customer Experience Strategy, Customer Journey, Experience Design, Innovation, Interaction & UI Architecture, Mobile Engagement, Personalization, Research & Development (R&D), Usability Testing, User Experience, and Virtual Reality

 

Judy Weader, Principal Advisor – Forrester Leadership Boards
Coverage: Return On Investment (ROI), Culture, and Employee Experience

Kate Leggett, VP, Principal Analyst
Coverage: Customer Engagement, Customer Experience Management, Customer Relationship Management (CRM), Customer Service Solutions, Digital Business, IT Consulting, Knowledge Management, Microsoft, Oracle, SAP, Sales Force Automation (SFA), and Salesforce

Katelyn Sprang, Advisor – Forrester Leadership Boards
Coverage: ROI of CX (regulated industries), Building and Socializing a CX Vision, Prioritization

Karin Fenty, Principal Market Impact Consultant
Coverage: B2B, Content Marketing, Survey Design and Research, Quantitative Research, Thought Leadership, Qualitative Research, Market Research Methods, and Customer Insights.

Karine Cardona-Smits, Senior Analyst
Coverage: Agile, Application Development Methodologies, Chatbots, Consumer Mobile Activities, Customer Centricity, Customer Emotion, Customer Experience Ecosystem, Customer Experience Management, Customer Experience Measurement, Customer Experience Strategy, Customer Journey, Customer Journey Mapping, Customer Understanding, Design Thinking, Digital Customer Experience, Experience Design, Gamification, Mobile Application Platforms, Mobile Apps, Personas & Scenarios, Prototyping & Wireframing, Responsive Design, Self-Service, Service Design, Usability Testing, User Experience, Web Design Standards, and Web Development

Kelly Price,  Analyst
Coverage: Customer Centricity, Customer Experience Management, Experience Design, Personas & Scenarios, Usability Testing, and User Experience

Ken Weitzel, VP, CIO Executive Partner
Coverage:  Business Innovation, IT Strategy, Organization & Role Development, and Service Model Deployment

Lizzie Guerra, Advisor – Forrester Leadership Boards
Coverage: Voice of the Customer, CX Measurement, and Vision/Strategy

Mike Paglia, Senior Advisor – Forrester Leadership Boards
Coverage: Retail, B2C, Digital Business, Financial Services, Healthcare

Nicole Watson, Senior Advisor – Forrester Leadership Boards
Coverage: Consumer Marketing, Brand Experience

Rick Parrish, VP, Principal Analyst
Coverage: Customer Centricity, Customer Experience Index (CX Index), Customer Experience Management, Customer Journey, Government, Omnichannel Customer Experience, Personas & Scenarios, and Public Sector

Ron Kapavik, VP, Energy and Utilities
Coverage: Energy & Utilities

Sean Owens, Principal Total Economic Impact Consultant
Coverage: ROI, TEI, and Value of Technology Investments

Su Doyle, Senior Advisor
Coverage: B2B Buyer Experience, Brand Differentiation

TJ Keitt, Principal Analyst
Coverage: CSC, Cognizant, Collaboration Platforms, Customer Experience Management, Enterprise Collaboration, Go-To-Market Strategies, Microsoft, Product & Solutions Strategies, Social Media, and Web Conferencing

Tristan Back, Advisor – Forrester Leadership Boards
Coverage: CX Measurement and Research and Enablement

Veronica Iles, Total Economic Impact Consultant
Coverage: ROI, TEI, and Value of Technology Investments

 

 

CX SF 2019 · October 17 – 18 · San Francisco Marriott Marquis

San Francisco Marriott Marquis
780 Mission St.
San Francisco, CA 94103
Hotel website · Group Rate

Take advantage of our team discount by using discount code 4FORR3 for 4 tickets for the price of 3!