John Maeda

Chief Experience Officer, Publicis Sapient

Maria Giudice

Author & Founder, Hot Studio

Rachel Kobetz

Head of Experience Design, Bank of America

Tad Toulis

Vice President of Design, Sonos

Jennifer Wise

Principal Analyst, Forrester

Hector Ouilhet

Head of Design, Google Search & Assistant, Google

Gina Bhawalkar

Principal Analyst, Serving Customer Experience Professionals, Forrester

Kaiwei Tang

Co-Founder and CEO, Light

August de los Reyes

Chief Design Officer, Varo

Jess Freaner

Data Scientist and Senior Design Lead, IDEO

John Whalen

Founder & Lead, Psychological Insights And Innovation Practice, Brilliant Experience

Xin Xin

Healthcare Designer And Researcher, Google Health

Jonathan Sidarous

Senior Vice President, User-Centered Design & Innovation Group, Wells Fargo Advisors

George Colony

CEO, Forrester

Patrick Hebron

Experience Design Manager, Machine Intelligence, Adobe

TJ Keitt

Principal Analyst, Forrester

Andrew Hogan

Principal Analyst, Forrester

Kelly Price

Kelly Price

Senior Analyst, Forrester

David Truog

David Truog

VP, Research Director, Forrester

Anjali Lai

Anjali Lai

Senior Analyst, Forrester

Rick Parrish

VP, Principal Analyst, Forrester

Fatemeh Khatibloo

VP, Principal Analyst, Forrester

Harley Manning

VP, Research Director, Forrester

Angelina Gennis

Analyst, Forrester

Julie Ask

Vice President, Principal Analyst, Forrester

Frank Gillett

VP, Principal Analyst, Forrester

David Johnson

Principal Analyst, Forrester

Michelle Yaiser

Principal Analyst, CX Index, Forrester

Brandon Purcell

Principal Analyst, Forrester

Marisa Kopec

Vice President, Innovation and Product Management, Forrester

Karine-Cardona-Smits portrait

Karine Cardona-Smits

Senior Analyst, Customer Experience, Forrester

Ian Jacobs

Principal Analyst, Forrester

Gretchen Anderson

Founder, Primary Angle Strategic Consulting

Greg Barber

Senior Advisor, Forrester

Lisa Nakano

Service Director, Customer Engagement Strategies, Forrester

Laith Ulaby

Director of Research, Udemy

Eric Wangen

Director of Customer Experience, Sentry Insurance

Claire Sporton

Senior Vice President, Customer Experience Innovation, Confirmit

Ray Gerber

Chief Solutions Officer, Thunderhead

Paige O’Neill

CMO, Sitecore

Jeff Lear

Senior Solutions Architect, Enghouse Interactive

Buster Hansen

Director of Sales Engineering, Enghouse Interactive

Mike Talvensaari

VP, User Experience, [24]7.ai

Nali Giliana

Vice President, Digital Experience, OpenText

Amber Gregorio

Senior Product Marketing Manager, Bold360 by LogMeIn

Erin Avery

SVP, Global Marketing, Vision Critical

Andrew Park

VP of CX Strategy, InMoment

Tyler Saxey

Director of Customer Experience, Foot Locker

Aimee Stonemunsell

Chief Marketing Officer, Contentsquare

Alexis Maletin

Head of Solutions Consultant, Contentsquare

Patrick Carney

UX Strategy Manager, AnswerLab

Amy Buckner Chowdhry

Founder & CEO, AnswerLab

Sal Becerra

Head of Instagram Community Research, Instagram

Alfonso de la Nuez

Co-Founder and Co-CEO, UserZoom

Christian Rohrer

Principal and Founder, xdStrategy

Dave Ensing, Ph.D.

Vice President, Mobility, MaritzCX

Nancy Porte

Vice President of Global Customer Experience, Verint

Joe Fuca

CEO, reputation.com

Alexandra Morehouse

CMO, Banner Health

Keith Johnston

VP, Group Director, Forrester

Jonathan Masland

Principal Consultant, Forrester

Christine Brozek

Director, Principal Consultant, Forrester

Veronica Iles

Consultant, Forrester

Nick Frunzi

Chief Customer Officer, Esri

Patrick McGrath

CIO, Head of Client Technology, Savills

Melissa Schmidt

Director of Research, Digital Platform & Experience, Autodesk

Webb Stevens

EVP of Customer Experience Management, Qualtrics

Aubrey Rupp

Program Director, Offering Management, Acoustic

Shannon Rivers

Director, PricewaterhouseCoopers

Charlie Chung

Director, Solutions Consultant, NovoEd

Michael B. Williams

Principal Manager – Customer Engagement, Customer Programs & Services, Southern California Edison

Rew Golding

VP of Alliances, Upland CXM

John Patterson

VP of Customer Experience, Sage

Stephanie Hanson

Director, OneTrust PreferenceChoice

Michael Walker

Director, Business Development, Usabilla