CX Singapore 2019

August 28  |  Raffles Convention Center

About the Forum

The CX Singapore 2019 Forum brings together over 300 CX leaders from retail, financial services, media, healthcare, and more to explore best practices for engaging your CX strategy as an engine for growth. At CX Singapore 2019, you’ll be equipped with actionable insights and recommended toolsets to expand your existing CX strategy — from the delivery of exceptional customer experiences to the new opportunities that CX leadership can deliver.

The main program of CX Singapore 2019 Forum will take place on August 28, 2019. All sessions will be held at:

Raffles City Convention Centre

Level 4, Stamford Ballroom – Olivia & Sophia
80 Bras Basah Road
Singapore, 189560


Attendees are responsible for booking their own rooms at the Swissotel The Stamford, Singapore. Room reservations made by Wednesday, July 24, 2019 will be eligible for the rate of S$295.00++ plus applicable taxes and fees for single occupancy. The negotiated rate includes complimentary internet & breakfast for one and based on availability and applies to reservations for Monday, August 26 through Thursday, August 29, 2019.

To receive the group rate, book your stay via the group link.

We will endeavor to publish a program outline in early 2019, which will clarify our content’s structure in terms of topics and timing. A final program will be published at least one month prior to the forum.

Visit our Sponsors tab above, send our sponsorship team an email at, or call +31 (0) 20 305 4848 and a member of the team will get back to you as soon as possible.

We offer complimentary press passes for certain media outlets. Contact to learn more.

Who Attends?

This Forum is relevant to people of all roles and titles who are responsible for the design and delivery of CX.

If you are responsible for or are working on some of the following, you should attend:

  • Chief customer officers
  • VPs and directors of enterprise wide customer experience
  • Senior-level executives responsible for digital channels
  • Senior-level executives responsible for setting organizational strategy
  • Senior-level executives responsible for driving consumer sales and profitability
  • Marketing and strategy leaders charged with understanding customers’ needs

But don’t stop there! Speak to one of our team members to find the best fit for you at our event. Email us at or call us at +31 (0) 20 305 4848. A dedicated member of our team will learn more about what you are working on and point you in the right direction.


Forrester events are open to the public. Current Forrester clients may already have access to Forum tickets as part of their overall account relationship. If you are a Forrester client and you are not sure if you have access to a ticket, please email your dedicated account team or email us at If you have confirmed that you have an available ticket or service units that can be used, register online by selecting the option “I have a pre-purchased ticket or service units to use.” Your registration will be pending until you receive a confirmation email indicating your available event ticket or service units have been processed.

Click “Register” above. Select the “I need to purchase ticket(s)” option. You can purchase one ticket, or add additional attendees before you complete your registration profile(s) and enter payment information. All attendees will receive a unique confirmation email with a unique reference number.

Our standard ticket pricing is:

Client Pricing: $525
Non-Client Pricing: $625
Government, Education, and Nonprofit: $500

Purchasing a ticket before our Super Early Bird deadlines can save you money. No code is required to qualify for the early rates.  To review our pricing menu and special promotions, please click here.

Yes, we offer a “3 for 2 Package.” When two colleagues from the same company register for an event at the same time, a third colleague may attend free of charge. This discount applies to credit card or check payments only. Group discounts cannot be combined with other offers, including Early Bird and sponsor rates. This promotion can be redeemed by using the promo code “3FORR2.”

Subsequent cancellation by any paying member of the team will result in a charge for the free attendee.

For other group sizes, send an inquiry to listing the event, the number of people who want to attend, and any budgetary requirements. A dedicated event sales representative will be in contact within two business days.

Tickets for Forrester events tend to sell out in advance. Please don’t wait too long to purchase a ticket if you are sure you want to participate.

Each event registration is for one person only. Event tickets may not be split or shared.

Tickets purchased for a specific event can be transferred to a colleague at any time prior to the event. To transfer your pass to a colleague, please click here. You’ll need to enter in the email address used at registration as well as your reference number, provided in your confirmation email. Or email for help.

If written notice of cancellation is received by Forrester more than four weeks prior to the date of the event, Forrester will refund 100% of the registration fee. If written notice of cancellation is received at least two weeks prior to the event, Forrester will refund 50% of the fee. Cancellations received by Forrester less than two weeks prior cannot be refunded. Please note: in the event of ticket cancellation, Forrester is not responsible for travel plans, hotel reservations, or any other costs incurred by or associated with your cancellation. View our full terms and conditions here.

If you are unable to attend and want to transfer your ticket to a different Forrester event, please email to inquire about which events the ticket may be valid for.

To view our event registration terms and conditions, please click here.

To view Forrester’s privacy policy, please click here.

Please send an email request to to ask for the documentation. We require payment for your tickets before we send you an invitation.

Event App

Once you are on-site, everything you will need to know about the Forum lives in our mobile app. Download it from Google Play or the Apple App Store. Don’t want to download the app? Visit the desktop version!

Log in on your mobile device or your computer by using your email. You can use the app to connect with fellow attendees, set up onsite meetings with peers, schedule 1-On-1 Analyst meetings, and access presentations and new Forrester reports. For any given Forum, the app will be updated and ready to use approximately one week in advance.

Note: Only registered attendees can access the app.

Get it on Google Play