CX Sydney

April 30  |  Live Virtual Experience

Event Registration Terms & Conditions


All payments must be made prior to attendance at the Event. Payment is due the earlier of: 1) net 30 days upon signature date, or 2) the date of the Event. This includes payment in the form of a Member ticket, Service Units, company check, or credit card. Payment will be collected for all outstanding Event fees prior to allowing the attendee to enter the Event. Please note: The client discount applies to any company retaining at least $15,000 in contract value in Forrester Research services. Pricing does not include cost of attendees’ travel or accommodations. Additional sales, use or other taxes may apply.

Team Registration Discounts

When two colleagues from the same company register for an Event at the same time with payment, the third colleague may attend free. Subsequent cancellation of any paying member of the team will result in a charge for the free attendee. The “Third Person Free” discount applies to credit card or check payments only. Discounts cannot be combined with other offers, including Early Bird and sponsor rates. For questions or information on Event registrations or for multiple seat discounts, please contact the Forrester Events Team.


Forrester must receive written notification of any cancellation. If written notice of cancellation is received by Forrester more than 31 days prior to the date of the Event (on or before March 29, 2020), Forrester will refund 100% of the fee. If written notice of cancellation is received by Forrester 16-30 days prior to the date of the Event (from March 30, 2020 through April 13, 2020), Forrester will refund 50% of the fee. If written notice of cancellation is received by Forrester 0-15 days prior to the date of the Event (from April 14, 2020 through the Event), the participating company shall be liable for 100% of the fee. In accordance with the foregoing, cancellation 0-15 days prior to the date of the event or other nonattendance of the Event will result in forfeiture of the ticket, which may include without limitation Member tickets, Forum Seats, or Service Units (if used to cover the cost of the Event) and no refunds will be issued. Event tickets that are obtained pursuant to a separate contract with Forrester may have different cancellation terms that govern.

Please note that in the event of ticket cancellation, Forrester is not responsible for cancelling your travel plans or hotel reservations; Forrester is not responsible for any cost incurred by or associated with your cancellation.

Use the following address for all correspondence regarding cancellation inquiries for Events in Asia Pacific regions:

Force Majeure
After the cancellation cutoff date, payments made are not refundable for any reason including but limited to failure to use conference attendee credentials due to illness or due to any event beyond the reasonable control of the parties, such as an act of God, natural disaster, travel-related problems or an act of terrorism.

Substitutions and Ticket Sharing

Each Event registration is for one person only. Event tickets may not be split or shared. With advance notice (more than 4 weeks from the Event), tickets purchased for a specific Event can be transferred to a different Event within the same calendar year.

Event Ticket Usage Policy

Clients can use the Event ticket they receive with their paid Forrester subscription to attend a Forrester Event during their subscription term (“Member Ticket”). Leadership Board Member Tickets must be used by the individual to whom it was issued. Tickets received during one subscription year cannot be rolled over and used in subsequent subscription years. Member Tickets are not valid for Forrester Workshops.

Mobile Application

Forrester has partnered with a mobile app provider to bring to you the Forrester Events mobile app. If you have given permission, other users of the App may see information such as your attendee profile and posts. Should you choose to have your profile visible, your name, company, title, city, state, and country will be shared.

Use Of Your Registration Information and Sharing with Event Sponsors

By registering for the event, you acknowledge and agree that from time to time you may receive information relevant to the Event from Forrester. When registering for an event you may choose to have your name, title, company and/or country be available to event attendees during the event. Forrester transfers certain information of event registrants and attendees to its event sponsors. Use by Sponsors of the information you choose to share with them is subject to each sponsor’s Privacy Policy. Please click here for further information. For details on how Forrester shares your information with sponsors, please see below:

  • Pre-Event Lists. Sponsors of a Forrester event are provided a “Pre-Event List” for event staffing purposes. The list may contain the Company name, title, industry and country of individuals that have registered for the event.
  • Event Lists. When registering for an event you may choose to have your contact details (name, title, company, and/or country) added to an “Event List” that is transferred to sponsors of the event for marketing purposes.
  • Event Sponsor Booth Lists. Forum event attendees are provided with badges having bar codes that may be scanned at sponsored activities or sponsor booths. Attendee contact information is transferred to any sponsor that scans the badge.
  • Sponsored Event Lists and RFID badge scanning. When attending an event session sponsored by a third party, your badge may be scanned. Attendee contact information is transferred to any sponsor that scans the badge. Radio frequency identification (RFID) technology may be used to scan a badge when attending certain sponsored sessions at events held in the United States. Please note that signage outside such sponsored sessions will alert an attendee if the RFID functionality of a badge is being used at that session. If so, by walking into these sessions you agree to have your badge automatically scanned and your contact information shared with the session sponsor.

If you want to attend a sponsored event without having your information shared, please contact prior to the end of the Event. Please see Forrester’s privacy policy for additional details on how Forrester handles personal data.

Photographs and Video

Photographs and/or video may be taken at the Event by Forrester, or others on behalf of Forrester that include your image or likeness. By attending the Event, you agree that Forrester may edit and use such photographs and/or video for any marketing, promotional or other purpose without compensation to you.

CX Sydney · April 30 · Live Virtual Experience

Take advantage of our team discount by using discount code 3FORR2 for three tickets for the price of two!