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Forrester Forums are different. Join our experts in CX, digital transformation, privacy and security, and marketing for immersive experiences. These events offer inspirational content from industry innovators, deep-dive sessions on niche topics you care about, and high-caliber networking with peers that share your title, industry, and mindset. Add on 1:1 time with analysts and skill-building workshops for an inspiring and productive experience.
HCL Software is a division of HCL Technologies (HCL) that operates its primary software business. It develops, markets, sells, and supports over 20 product families in the areas of DevSecOps, Automation, Digital Solutions, Data Management, Marketing and Commerce, and Mainframes. HCL Software has offices and labs around the world to serve thousands of customers. Its mission is to drive ultimate customer success with their IT investments through relentless innovation of its products.
Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.
OpenText offers market-leading, best-of-breed customer experience management solutions, including Customer Communication Management, Digital Asset Management, Web Content Management, Voice of the Customer and Analytics. OpenText empowers marketers and business users with AI-powered capabilities to build data and insight-driven experiences that delight customers, and generate revenue while improving operations at scale. More than 5,000 customers are using OpenText Customer Experience Management solutions across the globe.
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment A of Euronext Paris and belongs to the SBF 120 index.
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.
SugarCRM & iZeno
SugarCRM’s time-aware sales, marketing, and service software helps companies deliver effortless and predictable customer experience. For mid-market companies and anyone that wants a CX-driven platform, Sugar gives teams the time-aware customer data they need to create a seamless customer journey and increase customer lifetime value.
iZeno provides enterprises with best-in-class technology solutions to keep their business running seamlessly. With a team of 70+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented and optimized to enable smarter insights. iZeno is SugarCRM Elite Partner for the past 10+ years with certified experts in Singapore, Malaysia, Indonesia, Thailand & the Philippines.
Verticurl helps multi-national organizations implement, maximize and optimize marketing technologies by delivering industry leading solutions with speed, confidence, and a global delivery model that enables the success of our customers.
The Verticurl team is made up of more than 800 demand generation professionals in NorthAmerica, Canada, United Kingdom, Germany, Mexico, Singapore, India, Indonesia, Australia, China, Korea, Japan, Costa Rica, and Brazil.
Verticurl is owned by Ogilvy, an award-winning integrated creative network that makes brands matter for Fortune Global 500 companies as well as local businesses, and is part of the WPP network, the world’s largest communications services group.
The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves businesses across hundreds of industries, with more than 145,000 paid customer accounts offering service and support in over 30 languages. Zendesk is headquartered in San Francisco, and operates worldwide with 17 offices in North America, Europe, Asia, Australia, and South America.
Bigtincan helps sales and service teams increase win rates and customer satisfaction. The mobile, AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption. Leading brands including AT&T, ThermoFisher, Merck, ANZ Bank and others rely on Bigtincan to enhance sales productivity at every customer interaction. With global sales and marketing headquartered in Boston, Bigtincan also has offices across EMEA, Australia and Asia.
Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction.