Summit EMEA

Speakers:
Isabel Montesdeoca, VP, Group Director, Forrester
Laura Cross, VP, Principal Analyst, Forrester Research

Speakers:
Barbie Mattie, VP, Principal Analyst, Forrester
Nancy Maluso, VP, Principal Analyst, Forrester

Speakers:
Robert McKinnon, Principal Analyst, Forrester
Susan Macke, Principal Analyst, Forrester

Speakers:
Cristina De Martini, VP, Research Director, Forrester
Steve Silver, VP, Research Director, Forrester

Speakers:
Barry Vasudevan, VP, Principal Analyst, Forrester
Beth Caplow, VP, Principal Analyst, Forrester

The SiriusDecisions Demand Waterfall provides a system of truth for organisations that aligns all marketing, teleservices, sales, and product actions with demand and revenue. Every action these groups take (or do not take) has an impact on the organisation’s ability to produce revenue. The next generation of Demand Waterfall diagnostics expands the view of how to optimise this process beyond the classic demand functions and considers the impact of additional marketing and sales efforts on the ability to optimise demand. Updated hypothesis maps provide insight into all marketing and sales functions, ranging from demand to brand and customer experience, offering a complete view of their relationship to revenue. This presentation will provide the following benefits:
• Understand how the Demand Waterfall and its diagnostics methodology connect the performance of the entire marketing, sales, and product functions to revenue
• Gain insight to identify core reasons why demand generation is not performing as expected using hypotheses that span the whole organisation
• Learn how to identify and resolve demand issues to drive process and revenue improvement

Speakers:
Terry Flaherty, VP, Principal Analyst, Forrester
Kerry Cunningham, VP, Principal Analyst, Forrester

Speakers:
Nancy Maluso, VP, Principal Analyst, Forrester
Matt Papertsian, VP, Research Director, Forrester

As B2B CMOs and marketing leaders continue to transform their organisations, they must articulate where and how the marketing organisation creates value for the business in a succinct and holistic way. This notion of accountability is not new — marketing leaders have always been accountable for the size of the marketing database, the performance of marketing campaigns, the number of event attendees, and, ultimately, for pipeline contribution. What is changing is the level of accountability, and potentially the number of things marketing is accountable for, as well as to whom marketing is accountable. While a plethora of performance data is now available, the struggle to communicate marketing’s value has persisted and may never go away. Furthermore, the current pandemic and economic uncertainty have intensified focus and pressure in this area. This presentation will provide the following benefits:
• Understand typical scenarios of how marketing’s value is perceived in B2B organisations
• Learn a best-practice approach to capturing and communicating the full value of marketing
• Learn the five simple steps organisations should follow to operationalise this approach

Speakers:
Meta Karagianni, VP, Research Director, Forrester
Mavis Liew, Principal Analyst, Forrester

The importance of being data-driven is frequently talked about, but few organisations have a clear understanding of what this concept really means. A data-driven organisation identifies the processes it needs its data to drive. It effectively manages that data and empowers its team to use it. The entire marketing function must embrace a data-driven mindset, and data consumers must be armed with the skills needed to access the data, draw inferences from it, and apply what they learn. In this session, we will clearly define what it takes to be data-driven, showcase a comprehensive assessment model, and deliver guidance on the required steps for improving an organisation’s ability to be truly data-driven. This presentation will provide the following benefits:
• Understand what it means for an organisation to be data-driven
• Learn why referencing the data confidence metre and setting quantifiable goals for individual and team improvement is so important
• Get an evaluation of required skills and competencies — not just for data teams but for all data consumers

Speakers:
Julian Archer, VP, Principal Analyst, Forrester Research

Portfolio marketers have always been upstream from other marketing teams, providing insights about markets and buyers, developing messaging, and leading launches. Portfolio marketers also must identify market opportunities and vectors for growth for the organisation’s offerings to contribute to high-level business objectives. This is a critical aspect of their role, especially during annual planning, in which revenue targets need to be backed by viable growth strategies. In this session, we will introduce a new model for portfolio marketers to use to identify the optimal growth opportunities for their business areas. This presentation will provide the following benefits:
• Learn how to identify and assess new market opportunities
• Discover a repeatable process that can be used annually or as business triggers occur
• Learn a prescribed method for presenting top market opportunities to executives

Speakers:
Beth Caplow, VP, Principal Analyst, Forrester
Amy Hayes, VP, Research Director, Forrester

Sales and sales operations leaders struggle to roll out new organisational structures in a manner that minimises the loss of customers and top sales reps. In this session, we will teach sales leaders the right steps to take in the face of a sales reorganisation to win the hearts and minds of the sales team and cause as little disruption as possible. This presentation will provide the following benefits:
• Learn how to reorganise the sales team in a way that minimises the loss of customers and top sales reps
• Grasp the importance of gaining buy-in from the sales team before rolling out changes in sales structure
• Understand how to use workshops to get buy-in from the sales team before rolling out a sales reorganisation

Speakers:
Mike Pregler, VP, Research Director, Forrester

The technologies and approaches used in account-based marketing and broad-based marketing are converging and becoming the foundation for all demand activities. However, this does not mean all accounts will be treated in the same way. In fact, rather than reducing the number of segments, organisations are using a more granular approach to segmentation. But how can sales and marketing work together to align on the type and level of buyer engagement to support for each segment? In this session, we will share an updated view of the Demand Spectrum and demonstrate how sales and marketing can use it to align on the type of engagement to be delivered as well as people, process, and system requirements. This presentation will provide the following benefits:
• Understand how different marketing approaches align best to known sales needs
• Discover how insight availability, sales and marketing collaboration, and the ability to customise deliverables inform selection of marketing approaches
• See how the Demand Spectrum Assessment Tool can help marketers understand their capability to support desired sales strategies

Speakers:
Isabel Montesdeoca, VP, Group Director, Forrester
Bob Peterson, VP, Principal Analyst, Forrester

Is marketing really being strategic if it hasn’t aligned the marketing plan to long-term and short-term corporate goals? In this session, we will show marketing leaders and their teams how to use a structured approach to create a multi-year strategy and annual marketing plan that align to corporate goals. Empowered with the strategy and plan, marketing can showcase how it supports efficient and effective execution and measurement to drive achievement of near-term business objectives and scale for long-term growth. This presentation will provide the following benefits:
• Learn how to formulate an actionable multi-year marketing strategy
• Understand how to use the marketing strategy to build actionable, achievable plans aligned to business goals
• Prove marketing’s contribution by communicating metrics aligned to corporate strategy and business goals

Speakers:
Matt Papertsian, VP, Research Director, Forrester

Effective brand and communications in a region is often challenging. The internal challenge is to define and agree on how to split responsibilities between corporate communications and field marketing. The external challenge is to prevent customers from receiving mixed or confusing brand communication messages — corporate communications promotes a standard message in the market while field marketing promotes a message aligned to local buyer and customer nuances. We provide a framework that aligns corporate communications and field marketing, ensuring that global brand and communications delivers on global expectations while meeting market-specific needs. This presentation will provide the following benefits: ● Provide guidance on an integrated approach that enables corporate, region, and country to support brand and communications execution ● Introduce a framework to evaluate and implement responsibilities, capabilities, and process to ensure brand and communications is globally consistent and locally relevant ● Discuss a monitoring process that allows local marketing teams to provide feedback on brand and communications’ impact in their markets so changes can be made to facilitate the desired impact

Speakers:
Mavis Liew, Principal Analyst, Forrester
Ian Bruce, Principal Analyst, Forrester

B2B marketers have been perfecting the craft of lead creation and management for more than a decade, but managing individual leads doesn’t address the fact that B2B buyers are groups rather than individuals. Although buyers may appear to be independent as they research solutions, in reality they are following unique paths to a shared destination. In this session we will outline what marketing organisations must do to beat their competition by identifying and capitalising on the presence of buying groups. This presentation will provide the following benefits:
• Understand the components that are affected by a focus on buying groups
• See examples of why these components are critical to an organisation’s ability to shift to buying group enablement
• Learn about concrete steps marketers can take to audit for current gaps and create a plan to address them

Speakers:
Kerry Cunningham, VP, Principal Analyst, Forrester
Vicki Brown, VP, Principal Analyst, Forrester

Many organisations provide business services as part of their portfolio of offerings, but few manage them with the same rigour as products. They often miss out on opportunities to better monetise their service offerings due to ad hoc definitions and one-off projects that are not repeatable or widely available to many customers. In this session, we will provide recommendations on why and when to productise services and how to successfully develop a SaaP. This presentation will provide the following benefits:
• Understand the benefits of productising services
• Learn the steps to take to develop a SaaP and key pitfalls to avoid
• Understand how to manage a SaaP throughout its lifecycle

Speakers:
Sam Somashekar, Principal Analyst, Forrester

As the amount of time that sales reps spend directly interacting with buyers decreases, reps struggle to deliver more value in less time, making the interactions that do occur more important than ever. Leveraging technology is critical to sales productivity and providing value to the buyer. In this session, we will delineate seven areas where dynamic guided selling provides insight and guidance. This presentation will provide the following benefits:
• Understand the buyer’s journey and the seven critical interaction points where dynamic guided selling can have the most impact
• Gain insight into sales operations’ role in supporting dynamic guided selling and sales success
• Learn about technologies with the potential to change how sales teams will sell in the future

Speakers:
Anne Slough, Principal Analyst, Forrester
Seth Marrs, Principal Analyst, Forrester

The global pandemic shifted how brands engage and interact with buyers – and some changes may be permanent. Content marketers must reevaluate their strategies in the face of reduced resources, lower engagement rates, and increased competition – especially via digital channels. Join Chris Parr and Varun Sedov as they walk through building a successful content marketing strategy based on the following three principles:

[1] Empathy: Humanize your content on customers’ rapidly evolving challenges
[2] Scrutiny: Demonstrate the business value of your solution during the heightened scrutiny in current market conditions, and
[3] Unity: Anchor content to constant themes and stories in order to do more with less.

Speakers:
Varun Sedov, Director, Content Marketing Consulting, Forrester
Chris Parr, VP, Principal Consultant, Forrester

As they research and evaluate business solutions, B2B buying groups emit a variety of signals. The most effective revenue engines are equipped to receive, interpret, and act on buying group signals to enable effective actions. In this presentation, we will describe the breadth of signals that organisations must be equipped to receive and discuss how they should be combined to enable effective marketing and sales responses. This presentation will provide the following benefits:
• Understand how and why disparate signals should be combined to create truly powerful buying group signals
• Learn the major classes of buying group signals
• Hear examples of how organisations are executing this today and driving next-level results

Speakers:
Kerry Cunningham, VP, Principal Analyst, Forrester
Jessie Johnson, Principal Analyst, Forrester

Presenting to the board does not need to feel like an ambush. Four keys to success can help marketers tell the right story in the right way while avoiding common pitfalls that can derail the presentation. This presentation will provide the following benefits:
• Make board presentations less intimidating by understanding the audience
• Understand how to convey marketing’s true value
• Learn how to tell the right story with the right metrics

Speakers:
Jennifer Rouse, Principal Analyst, Forrester

Long-term customer relationships are built on a customer experience that delivers value. Building trust is difficult when the interactions between company and customer are built solely on the company’s need to renew, cross-sell, and ask for references. Customers don’t grow with an organisation if they don’t want to stick around. Engagement campaigns managed by customer marketing strengthen the relationship and build loyalty, which leads to improved retention, growth, and customers’ willingness to advocate. In this session, we will define engagement campaigns and recommend how customer marketing can work with other functions to implement them and measure their impact. This presentation will provide the following benefits:
• Learn how B2B customer engagement programs complement demand and reputation programmes
• Discover a structure for planning engagement programmes to meet objectives in the areas of voice of the customer, loyalty, retention, and advocacy
• Understand how to interlock customer marketing, demand marketing, account-based marketing, sales, and customer success for best-in-class engagement

Speakers:
Lisa Nakano, VP, Research Director, Forrester
Amy Bills, Principal Analyst, Forrester

Virtually everyone thinks the Demand Unit Waterfall™ is the best way to measure demand, but many find the technical complexities of implementing demand units to be overwhelming. However, setting up demand units is easier than you may think, and you probably already have the systems you need. In this session, we will define what you need for Demand Unit Waterfall implementation and how to assess your tech stack capabilities for success. This presentation will provide the following benefits:
• Understand the business requirements for each stage of the Demand Unit Waterfall
• Assess your current tech stack capabilities to support buying groups
• Identify and remediate tech stack gaps to set up buying groups for the Demand Unit Waterfall

Speakers:
Vicki Brown, VP, Principal Analyst, Forrester
Terry Flaherty, VP, Principal Analyst, Forrester

The SiriusDecisions Product Marketing and Management (PMM) Model has been adopted by hundreds of B2B organisations, revolutionising the way they innovate and bring offerings to market. The PMM Model has enabled these organisations to create more customer-centric offerings and get them to market on time through an efficient workflow that stresses product readiness and organisational alignment. After nine years of helping clients operationalise the PMM Model, we are now introducing a new version that supports greater customer- and market-centricity, more agility and iteration, and broader alignment. In this session, we will unveil the new version of the PMM Model, along with the key trends and lessons that have driven its creation. This presentation will provide the following benefits:
• See how agile approaches and activities integrate with a consistent go-to-market and innovation process for new products as well as product updates and enhancements
• Understand how the updated model drives improved alignment across product, marketing, and sales — and now customer success — for better business decision-making and, ultimately, greater product success
• Learn how the customer success function drives improved customer-centricity, retention, and business growth

Speakers:
Beth Caplow, VP, Principal Analyst, Forrester
Lisa Singer, VP, Principal Analyst, Forrester

Defining a formal sales methodology helps the sales organisation realise repeatable and scalable results by replicating the behaviours and activities of high performers. However, companies often adopt a new sales methodology with little understanding of what they are getting and how to ensure a successful implementation and ongoing engagement. This session will explore the various types of sales methodologies, the business needs that a methodology addresses, and a process for internal discovery, methodology definition, and alignment to sales outcomes. This presentation will provide the following benefits:
• Understand the difference between sales methodology, sales process, messaging, and skills
• Build a roadmap for defining and implementing sales methodologies that reps will actually use
• Identify commercial methodologies and what to look for in an external provider

Speakers:
Eric Zines, Principal Analyst, Forrester

When competing for limited resources, account-based marketers and demand marketers often experience tension in their relationships. Demand marketers are increasingly harnessing platforms that grant them greater levels of insight and customisation than they have in the past, allowing them to market to accounts with greater precision. Account-based marketing (ABM) leaders, meanwhile, are under pressure to scale ABM to larger numbers of accounts. They must often harness the demand marketers’ infrastructure to create the desired scale, resulting in tension between the two functions to preserve the integrity of their respective domains while also considering how best to partner when their respective programmes touch the same accounts. In this session we’ll talk about the state of convergence between demand and ABM in EMEA, and how to remove the friction and manage channel convergence to best effect. Attendees will learn how to optimise people, processes, and tools so their organisations can take an appropriate approach to convergence given their goals and circumstances. This presentation will provide the following benefits:
• Understand the state of convergence between demand and ABM in EMEA
• Determine when it makes sense to converge demand and ABM
• Learn a practical method for managing convergence

Speakers:
Nicky Briggs, VP, Principal Analyst, Forrester
Conrad Mills, Principal Analyst, Forrester

Traditionally, marketing and sales teams have reported metrics separately, and if both teams are hitting their numbers, everything appears to be on track. But what if marketing is hitting its lead number and sales is missing its revenue number? Ultimately, marketing and sales should be partnering to drive revenue, not just hit functional KPIs. Shifting measurement to a revenue engine model helps sales and marketing work together for overall revenue success by reviewing each stage of the revenue engine and aligning individual and joint metrics for organisational success. This presentation will provide the following benefits:
• Understand why a revenue engine measurement model is critical to success
• Learn key actions to creating and executing the model
• Identify common pitfalls to avoid

Speakers:
Jennifer Rouse, Principal Analyst, Forrester
Nancy Maluso, VP, Principal Analyst, Forrester

While striving to drive greater marketing efficiency and effectiveness, marketing leaders often default to examining the organisational structure. But sometimes what is perceived to be an issue with the marketing organisation is not a structural issue at all. In this session, we will look at various symptoms that may be holding the organisation back and identify corrective actions and innovative approaches marketing leaders can use to improve operational effectiveness and drive continuous improvement. This presentation will provide the following benefits:
• Get recommendations for driving lasting organisational improvements without restructuring
• Understand what leads to marketing organisational effectiveness
• Learn a proven approach to diagnosing symptoms of inefficiency and evaluating options to address them

Speakers:
Meta Karagianni, VP, Research Director, Forrester
Robin MacKenzie, Principal Analyst, Forrester

Most B2B marketers understand that the days when marketing’s primary job was to pump out leads for sales to work are long gone. However, the systems we use to understand marketing’s impact haven’t quite gotten the message. In this session, we will examine why marketing-sourced metrics never adequately captured the value marketing creates. We will also look at what really matters and how to sell this new vision within an organisation. This presentation will provide the following benefits:
• Learn how marketing-sourced metrics understate marketing’s contribution to the business
• Discover how new techniques have exposed the limitations of lead-centric processes
• Explore what needs to be measured to understand, manage, and communicate marketing’s contribution

Speakers:
Ross Graber, VP, Principal Analyst, Forrester
Kerry Cunningham, VP, Principal Analyst, Forrester

Increasingly, B2B organisations are striving to develop a value-based approach to pricing. However, organisations often leave money on the table by failing to understand customer value drivers and how to differentiate customers according to their needs and the value they gain from the offering. In this session, product and marketing managers will learn how to better align packaging and pricing with their value messages for customers. This presentation will provide the following benefits:
• Learn why value-based pricing is vital for growing and monetising subscription offerings
• Understand key steps for packaging offerings into core products and optional add-ons to maximise business wins, renewal, and upsell
• Get answers to common pricing questions such as, “Do customers prefer to pre-buy a specific quantity at a known cost, or pay as they go for actual usage?

Speakers:
Lisa Singer, VP, Principal Analyst, Forrester
Duncan Jones, Vice President, Principal Analyst, Forrester

The history of business is littered with successful organisations that ultimately failed because they could not or would not adapt to meet the changing needs of their buyers. Organisations that will navigate today’s changing B2B buying behaviours successfully will adapt on the basis of a strategic understanding of the evolving relationship between their specific offerings and buyer motions. This presentation will provide the following benefits:
• Gain insight into the environmental factors driving fundamental changes in B2B buyer expectations today
• Understand how the pace, timing, and impact of these changes will ultimately affect all industries and markets
• Learn how to optimise your organisation’s planning according to the unique characteristics of offerings and buyers

Speakers:
Steve Silver, VP, Research Director, Forrester
Seth Marrs, Principal Analyst, Forrester

The hype around AI for personalisation has reached fever pitch, but there is lack of clarity on what exactly it is, what the challenges and opportunities are, and how to accelerate adoption. Firms that use AI-driven personalisation at scale are few in number, but they gain significant differentiation from these approaches. This presentation will provide the following benefits: • Know what AI for personalisation is and why it is important
• Understand where disruption is occurring and what can go wrong
• Learn what European companies should do about AI for personalisation

Speakers:
James McCormick, Principal Analyst, Forrester
Jessie Johnson, Principal Analyst, Forrester

As companies embrace the concept of using account-based marketing (ABM) as a strategy to focus sales and marketing attention on the accounts that matter most, they must decide how to begin the process of pivoting to ABM. For emerging companies, resources are already limited and time to revenue is critical, so ABM should begin with a well-structured pilot. This approach ensures that the changes required to support ABM can be implemented in a manageable way and any course corrections can be made before ABM is deployed on a broad scale. In this session, we will outline the steps emerging companies must consider when structuring an ABM pilot including setting the ABM strategy, selecting the accounts, conducting the pilot, and ultimately evaluating the impact to set the stage for full programme rollout. This presentation will provide the following benefits:
• Understand the components emerging companies must consider when structuring an ABM pilot
• Receive guidance on timing, duration, and evaluation of a typical ABM pilot at an emerging company
• See examples of how emerging companies have successfully structured ABM pilots

Speakers:
Jennifer Rouse, Principal Analyst, Forrester
Bob Peterson, VP, Principal Analyst, Forrester

You have identified your target market segments, unearthed sharp insights about buying groups, crafted needs-based themes, and secured approval of your campaign architecture. Now comes the hard part: How do you pivot from strategy to execution? How do you determine the most effective balance of programmes and tactic mix that truly reflect the buyer’s journey? How do you become more creative in tactic selection? This presentation will provide the following benefits: “• Discover how to design programmes that will support your campaign strategy effectively
• Learn techniques to ensure all the right players and stakeholders participate in programme design
• Understand how the right methodology can simultaneously unleash creativity and produce a disciplined execution roadmap”

Speakers:
Monica Behncke, VP, Group Research Director, Forrester
Carrie Rediker, VP, Principal Analyst, Forrester

Global content operations is a critical success factor for every aspect of revenue engine growth and customer experience optimisation. Virtually every aspect of marketing, sales, product, customer success, and support involves content in some form. Yet fewer than 15% of organisations cite advanced content operations maturity today. The cost of poor content operations competencies is significant content waste, process, and measurement challenges that handicap business goals and the customer experience. In this session, we will share the best practices, processes, and technology that B2B leaders must establish to improve content operations in sales, marketing, and product functions. This presentation will provide the following benefits:
• Understand the emerging trends driving the need to focus on content engine transformation
• Learn the content operations best practices that should be adopted in every B2B organisation
• Learn how to align and evolve global content operations across teams and functions

Speakers:
Christine Polewarczyk, VP, Research Director, Forrester

Portfolio marketers must create and organize messaging for individual offerings, solutions, and portfolios of offerings through the lens of specific personas, buying groups, industries, and geographies. They also must ensure the messaging fits under the umbrella of the corporate brand’s identity. We provide a framework and process for creating value propositions and messaging for target buyer audiences that connects individual offerings, offering portfolios, and corporate-level messaging in a unified hierarchy. This presentation will provide the following benefits:

• Ladder individual product or solution messages to higher-level buyer needs
• Ensure consistent and cohesive messaging from the brand level down to individual offering
• Understand regional nuances in buyer messaging to support thought leadership and campaign themes

Speakers:
Barbara Winters, Principal Analyst, Forrester
Barry Vasudevan, VP, Principal Analyst, Forrester

It’s true that B2B alignment requires C-suite leaders to focus on the end-to-end performance of the revenue engine. Yet this task can seem hopelessly daunting with the wide array of available measurement choices and performance data sprinkled throughout business systems across marketing, sales, and customer success. How can revenue operations leaders present measurement that will drive aligned business performance without undermining functional optimisation? In this session, we will provide clear guidance on how to drive accountability and collaboration across the revenue engine — regardless of an organisation’s revenue operations structure. This presentation will provide the following benefits:
• Learn to build a management cadence that drives accountability, alignment, and collaboration
• See a balanced and structured performance framework tied to C-suite priorities
• Elevate analytics output to drive insights, influence, and persuasion

Speakers:
Ross Graber, VP, Principal Analyst, Forrester
Anthony McPartlin, Principal Analyst, Forrester Research

Speakers:
Nicky Briggs, VP, Principal Analyst, Forrester
Conrad Mills, Principal Analyst, Forrester
Natasha Pearson, Chief Marketing and Communications Officer, Orange Business Services

Emerging companies can pivot faster and respond to disruption more effectively when marketing and sales ingrain B2B best practices into their organisational culture from the start. In this session, you will hear from your peers at European-based emerging companies on which best practices to apply during complex market changes. This session will provide the following benefits:
• Get insights on real-world application of sales and marketing best practices during disruption
• Understand which levers to pull to drive tighter alignment for immediate results
• Learn how customer obsession drives higher revenue growth

Speakers:
Barbie Mattie, VP, Principal Analyst, Forrester
Nancy Maluso, VP, Principal Analyst, Forrester
Kristin W. Naragon, VP Strategy & Growth , Akeneo
Brendan Walsh, Chief Commercial Officer , Origina LTD
Nigel Williams, Chief Marketing Officer , Quadrotech Solutions AG

Programme of the Year (POY) award recognises outstanding achievements in a particular area in sales, marketing and product functions based on the successful implementation of SiriusDecisions’ research, frameworks and best practices to improve functional performance.

Speakers:
Robin MacKenzie, Principal Analyst, Forrester
Patrick Xhonneau, Vice President, Marketing EMEA, SAS

Programme of the Year (POY) award recognises outstanding achievements in a particular area in sales, marketing and product functions based on the successful implementation of SiriusDecisions’ research, frameworks and best practices to improve functional performance.

Speakers:
Julian Archer, VP, Principal Analyst, Forrester Research
Nina Bennett, Director, Commercial Operations and Technology, Eaton

Riding The Shockwave

How RICOH pivoted in the pandemic and accelerated its transformation through the ‘Work Together Anywhere’ campaign.

Speakers:
Paul Ferron, Principal Analyst, Forrester
Olivier Vriesendorp, Vice President, EMEA Portfolio Marketing & Product Management, RICOH Europe

Speakers:
Stephanie Sissler, VP, Principal Analyst, Forrester
Dr. Jim Fatkin, Director of Business Development - Sectors, Malvern Panalytical